Role overview

Qualifications

Cloud Computing Microsoft 365, Teams Admin
Cloud PBX experience
Excellent communication & presentation skills
Competency in Microsoft Office & Operating Systems

Responsibilities

Basic remote troubleshooting of Computer, Connectivity & 3rd party applications
Creates documentation and self-service tips for troubleshooting
Logs in all support tickets and provides timely resolution based on agreed SLA’s
Available to work during US Central Hours and On Call for technical emergencies

Key facts

Remote from: India
Full time
Senior (5-10 years)
IT Support Specialist
English

Hard skills

Cloud Computing Microsoft 365 Azure Active Directory Microsoft Teams Voice MRO Software System Level Troubleshooting Computer Hardware Network Troubleshooting Data Manipulation Zapier Organizational Structure

Other skills

Communication
Presentations
Problem Solving
Multitasking

About the company

Neolytix LLC

Business Consulting & Services

Neolytix is a Management Service Organization (MSO) serving healthcare provider organizations. We use technology & data enabled solutions through an evolving, product centric approach to provide a range of end to end professional services. Our services focus on Patient & Provider Journeys as we build automated solutions in Revenue Cycle Management, Credentialing, CVO, Medical Virtual Assistants, Patient Access Services, Digital Marketing and Digital Health with guaranteed impact on the overall bottom line. That means better service for a lower cost. #MedicalBilling #RPM #MSO #medicalbilling #remotepatientmonitoring #valuebasedcare #revenuecyclemanagement #Healthcareproviders #digitalhealth #Patientaccess

Company details

IndustryBusiness Consulting & Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Neolytix works with private healthcare practices nationwide and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and educate them to fully utilize the potential for day to day applications.

Job Responsibilities

Basic remote troubleshooting of Computer, Connectivity & 3rd party applications

Creates documentation and self service tips for troubleshooting – publishes on SharePoint/ Intranet

Logs in all support tickets and provides timely resolution based on agreed SLA’s

Provide a timely response to all customer calls and/or escalations

Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365

Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration with other apps and maintenance of systems

Installing and configuring application and operating system software and upgrades

Provides weekly & monthly performance reports

Available to work during US Central Hours (8 AM to 5 PM Central time) and On Call (for technical emergency – rare)

Technical Skill Set

Cloud Computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin

Cloud PBX experience

Usage of MSP & RMM tools

Basic Automation using Zapier or similar tool

Windows & Mac Troubleshooting

Competency in Microsoft Office & Operating Systems

Basic understanding of computer hardware, OS & network troubleshooting

Data Export, manipulation and cleanup using Excel/ csv tools

Soft Skills

Excellent communication & presentation skills

Ability to communicate clearly, both written and orally in english

Able to perform end user impact analysis, issue resolution and root cause investigation

Ability to maintain calm, professional demeanor when under pressure

Ability to multitask and manage a large workload

Strong organization skills