Role overview

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
2-4 years of experience in technical support, preferably in a software or version control environment
Strong knowledge of Helix Core and experience with version control systems
Strong communication skills and ability to work well in a remote team environment

Responsibilities

Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
Assist in the onboarding and training of clients on Helix functionalities and best practices
Document technical issues and solutions in detail to create a knowledge base for internal and customer use

Key facts

Remote from: India
Full time
Mid-level (2-5 years)
Help Desk / Technical Support
English

Hard skills

Version Control Scripting Test Automation CI/CD Remote Technical Support IT Service Management Customer Centricity

Other skills

Problem Solving
Communication
Teamwork
Time Management

About the company

Müller's Solutions

IT Services & IT Consulting

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.

Company details

Company typeStartup

IndustryIT Services & IT Consulting

Company size11 - 50

Links

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Job description

Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.

Key Responsibilities:

Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
Assist in the onboarding and training of clients on Helix functionalities and best practices.
Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
Participate in continuous improvement initiatives to refine support processes and tools.

Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
2-4 years of experience in technical support, preferably in a software or version control environment.
Strong knowledge of Helix Core and experience with version control systems.
Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
Experience with scripting or automation tools to support troubleshooting efforts is a plus.
Strong communication skills and ability to work well in a remote team environment.
Customer-focused mindset with a commitment to providing exceptional support.

Preferred Qualifications:

Experience with CI/CD processes and tools.
Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
Previous experience in a remote support role or IT service management.
Relevant certifications in IT support or Helix administration are advantageous.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.