Graduate or diploma holder with at least 15 years of education.
1-5 years of work experience, preferably with UK insurance experience.
Strong communication skills for managing calls and emails.
Ability to follow procedures and meet targets in a claims processing environment.
Requirements:
Handle inbound and outbound calls related to motor claims.
Manage claim documentation, post, and spreadsheets to ensure timely processing.
Make payments and take actions to progress claims according to laid out procedures.
Ensure compliance with company policies, meet targets, and maintain quality standards.
Job description
Basic Function
Role primarily involves dealing with different activities within the motor claims area including handling inbound and outbound calls, managing hires, taking action on incoming postdocumentsspreadsheets, and making payments to progress claims. All claims are to be completed based on the laid out procedures and guidelines in the process.
Essential Functions
Ensure that allocated claims are processed as per standard procedures
Ensure that the assigned targets are met in accordance with the SLAs
Ensure that the quality of work is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Managing emails, making telephone calls to gather additional information
Focus on timely completion of logging claim information received through emails and contact customer as needed
Any other essential function that may occur from time to time as directed by the Supervisor
Education Requirements
Graduate or Diploma holder with at least 15 years of education
Work Experience Requirements
15 years work experience. Candidates with prior UK insurance experience will be preferred.
