Virtual Customer Interaction Analyst

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Nigeria

Offer summary

Qualifications:

Strong communication skills and ability to analyze digital interactions., Educational background in marketing, communications, or related fields preferred., Ability to provide structured feedback and insights., No prior experience required; training will be provided..

Key responsibilities:

  • Analyze digital customer interactions across various platforms.
  • Identify strengths and weaknesses in communication strategies.
  • Provide feedback on clarity, response time, and effectiveness.
  • Participate in research on customer engagement.

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Aspire nexus
51 - 200 Employees
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Job description

About the Role:

We are looking for a Virtual Customer Interaction Analyst to evaluate and provide insights on how businesses communicate with customers across digital platforms. Your feedback will help companies improve engagement, clarity, and overall customer satisfaction. This is a remote and flexible opportunity with earnings based on completed assessments.

Responsibilities:
  • Analyze digital customer interactions, including chat, email, and social media responses
  • Identify strengths and weaknesses in communication strategies
  • Provide structured feedback on clarity, response time, and effectiveness
  • Participate in structured research on customer engagement
    • What We Offer:
      • Competitive pay per completed assessment
      • Fully remote work with a flexible schedule
      • Opportunities to collaborate with digital engagement and customer experience teams
      • No prior experience required, training is provided

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

User FeedbackDigital CommunicationsCollaborative ResearchCustomer Engagement

Other Skills

  • Analytical Thinking
  • Communication
  • Problem Solving
Are you interested?

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