Offer summary

Qualifications:

High school diploma or equivalent; college level preferred., Fluency in English (C1 level)., Basic proficiency in Microsoft Office and troubleshooting tools., Experience in BPO, customer service, or technical accounts..

Key responsibilities:

Read and categorize customer comments to identify key issues.

Conduct internet research on reported software problems.

Create daily reports and summaries using PowerPoint.

Perform market research and product comparisons.

Job description

“Listening. Analyzing. Empowering Your Business.”

Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!

The Customer Opinion Research Analyst is responsible for collecting and analyzing customer feedback from various channels to assess satisfaction and identify trends. This role involves categorizing and monitoring data, interpreting results, and preparing detailed reports to support strategic business decisions. The ideal candidate is skilled in data gathering, analysis, and presentation, with a strong focus on delivering actionable insights that enhance the customer experience.

Contract type: FullTime

Service opening: MonSun: 08:0017:00

Working hours: according to the schedule

Work mode: remotely: Anywhere nationwide (within Hungary)

Requirements

What You’ll Be Doing:

Read and manually categorize customer comments in English to identify key issues and feedback themes.
Conduct internet research to gather information on software problems reported by customers.
Daily reporting.
Analyze collected data and create clear, concise summaries and presentations using PowerPoint.
Perform market research and product comparisons to identify strengths, weaknesses, and opportunities for improvement.

What You Bring:
At least High school diploma or equivalent, College level preferred

Fluency in English(C1)
Basic proficiency in Microsoft Office and general troubleshooting tools
Highly customer focused mindset — patient, empathetic, and solutionoriented
Ability to multitask, stay organized, and follow procedures
Prior experience in BPO and Customer Service andor technical account

Benefits
Why Join Us?
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

Competitive salary and cafeteria benefit package
Paid training to equip you with everything you need

Team building and free time activities
A fun, multicultural team that values your input
Ongoing growth and development in a dynamic BPO environment

📩Apply now and join us in supporting smarter energy — one customer conversation at a time.
Work mode: remotely: Anywhere nationwide (within Hungary)