Consultant, Business Insights - Customer Insights & Performance Optimization

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Associates in this role develop, train, run, and communicate analytical models to business partners and other end users while making connections to larger NF initiatives and goals. They lead financial and operational measurement projects, identifies relevant data sets for data analytics application(s), creates visual and statistical solutions using advanced business intelligence tools and appropriate research methodologies and best practices. Frequently runs in-depth data analysis of to uncover actionable insights to contribute to strategic decision-making. They may lead multiple projects concurrently.

It is our intention to fill this role in Columbus, Ohio, however, on occasion, applications from internal candidates that are working remotely who bring critical industry skills and relevant experience may considered.

(Compensation Grade G3)

#LI-YA1

Job Description Summary

Responsible for leading financial and operational measurement projects supporting the business unit. Consults with business partners to define, structure and execute data and information projects. Creates statistical and visual solutions using advanced business intelligence tools. Manages the process of identifying and executing appropriate research methodologies that will provide the information needed in an understandable format. Develops and implements financial and operational measurement management practices. May lead small multiple concurrent projects.

Job Description

Reporting Relationships:  Director/ AVP

Core Duties and Responsibilities:

• Build and maintain relationships and serve as a trusted business advisor to clients, internal risk partners, and other stakeholders.  Create partnerships across the enterprise to ensure methodologies and assumptions used are aligned with corporate practices.
• Responsible for creating, packaging, and communicating financial and operational measurement work by developing new statistical and visual solutions, and using appropriate medium for relevant insights.  Determines the level of information needed based on business problems and customer needs.
• Responsible for effectively synthesizing own project work and the work of team members.  Work may span more than one project or focus area.  Plans and manages execution of own work, participates in planning, and delivers on commitments Participates in the development of scope, risk/control matrix, project timelines, and assignments.
• Collaborates with Leadership to develop financial and operational measurement strategies for the business unit.  Consults with business partners to understand, align, and deliver measurement work that supports business objectives and priorities. 
• Determines appropriate information and data to be shared with customers.  Shares financial and operational measurement work with appropriate area of the company as assigned.
• Responsible for building and/or leveraging business intelligence applications using statistical, database, and/or general programming languages and tools.  Leverage technology for data management, report automation and/or ad hoc reporting for end users.
• Responsible for preparation of reports and use of information systems, software and related sources of information. Trains other users on report preparation and data base access.  Supports the research, analysis and presentation of information by:  monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources.
• Manages special projects and serves as data/technical lead and contact. Project team members typically consist of both team members and members from other departments.
• Actively contribute to the continuous improvement of department processes through ongoing initiatives. 
• Performs other duties as assigned.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information, business, mathematics, or related field with post-graduate studies preferred.

Experience: Typically, eight or more years’ experience in data visualization, financial and operational measurement, and data-extraction queries.  Detailed experience with data-extraction problem solving; working with large structured and unstructured data sets and databases to create understandable and relevant measures.   Professional experience in insurance, financial services or a related industry preferred.

Knowledge, Abilities and Skills: In-depth knowledge of business and/or insurance policies and procedures, customer service concepts and practices.  Relevant knowledge of insurance, financial services, or a related industry terminology, processes, regulatory and compliance issues is desired. Advanced understanding of and working knowledge to create and maintain ad hoc and standard reports, including data visualization and business intelligence tools. Advanced understanding of and working knowledge to conduct data management and extraction of data for functional and operational measurement. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business processes and the data produced by them. Ability to understand functional and operational measurement needs, analyze data requests, and interpret business problems into solutions. Ability to work under tight time constraints. Ability to effectively operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis. Capable of developing distinctive and understandable data visualizations.

Critical Thinking and Problem Solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes different sources for answers, and can see hidden problems.  Anticipates needs of business partners and understands big-picture business problems.

Communication – Excellent verbal and written communication skills to translate findings into actionable communications.  Able to clearly and succinctly communicate information and ideas through a variety of media in a manner that engages audiences at various levels and helps them understand and retain the message.

Time Management – can plan and prioritize tasks, uses time effectively and efficiently, and can work on multiple concurrent projects.

Strategic Agility / Adaptable to Change – can anticipate future consequences, has broad knowledge and perspective, is future oriented, and can paint credible visions of possibilities and likelihoods.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values:  Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.