Director of Marketing & Client Success

Job Title:

Director of Marketing & Client Success
Position Type: FullTime, Remote
Working Hours: EST

About Role

Our Client is a fastgrowing organic lead generation company helping businesses drive sales through strategic posting in local Facebook groups. In less than a year, they’ve scaled to nearly 120 active clients.

For our client, we are seeking a dynamic, experienced, and handson VP of Marketing & Client Success to lead the charge in organic marketing, client satisfaction, and internal team growth. This is a pivotal role in our leadership team, responsible for driving scalable growth, building worldclass systems, and elevating our client and marketing experience.

Key Responsibilities

Organic Marketing & Facebook Growth Strategy

• Manage and scale 20+ Facebook accounts, driving organic lead generation and community engagement
• Own the endtoend Facebook Group strategy: growth, content, and performance
• Develop, test, and execute organic growth tactics, staying current on platform updates and trends
• Build social accounts from scratch into highperforming channels through compelling copy and visuals
• Optimise group presence to drive inbound leads, group engagement, and client satisfaction

• Content & Copy Leadership

  • Lead the direction of copywriting and content creation, ensuring alignment with client voice and marketing goals
  • Personally write and review highperforming content that speaks to local markets and generates leads
  • Oversee teamwide publishing efforts across Facebook Groups, providing quality assurance and strategic guidance
  • Guide content strategies across other social platforms as needed

  • Client Success & Relationship Management

    • Act as the primary point of contact for key clients – aligning on goals, reviewing performance, and addressing issues
    • Managing 40+ client or account effectively at the same time.
    • Drive retention and satisfaction by proactively identifying challenges and delivering solutions
    • Lead onboarding and ensure every new client starts strong with clear expectations and great first impressions
    • Monitor group and campaign performance, sharing insights through strategic monthly reviews

    • Team Leadership & Development

      • Lead and inspire a highperforming team of 10+ marketing and client success professionals
      • Create a culture of accountability, creativity, and continuous improvement
      • Design incentive structures to reward performance and retain top talent
      • Set clear KPIs, monitor progress, and coach the team to hit performance targets

      • Performance Optimization & Reporting

        • Analyze campaign data and group insights to make informed decisions
        • Continuously refine workflows and content strategies based on results
        • Ensure all team activities are aligned with the broader vision and growth goals

        • What Makes You a Perfect Fit

          • Organic Marketing Expert: 3+ years in organic marketing, ideally in Facebook Group engagement, with a proven ability to scale social communities and drive leads
          • Master Copywriter & Storyteller: You know how to create engaging, converting content that drives action
          • ClientFirst Leader: You build trust with clients, solve problems before they arise, and deliver results that exceed expectations
          • Team Builder & Motivator: You lead with empathy, set a high bar, and know how to build a culture that delivers
          • ExecutionOriented Strategist: You think big, act fast, and don’t mind rolling up your sleeves to get things done
          • Strong Communicator: Fluent in English with a professional, American tone in both written and verbal communications

          • What a Typical Day Looks Like

            • Review daily performance, content calendar, and team priorities
            • Conduct strategy calls and checkins with clients to align on goals and ensure satisfaction
            • Dive into Facebook Group content, providing feedback or making edits to ensure impact and brand alignment
            • Lead a team meeting to review KPIs and identify improvement opportunities
            • Collaborate with paid media, creative, and operations teams to ensure crossfunctional alignment
            • End the day reviewing strategic initiatives, planning growth experiments, or onboarding a new highpotential client

            • Interview Process

              1. Initial Screening Call – Understand your background and fit
              3. Video Interview – Dive deeper into strategy, leadership, and marketing knowledge
              5. Final Interview – Meet with leadership for alignment
              7. Background Check – Reference and past employment verification

              8. Apply Now!

                 If you’re a seasoned marketing leader with a passion for organic growth, client success, and building something extraordinary from the ground up, we want to hear from you.