Renewal Specialist

Work set-up: 
Full Remote
Contract: 
Full time
Salary: 
24 - 24K yearly
Experience: 
Entry-level / graduate
Work from: 
Brazil, Costa Rica, Colombia, Panama, Argentina, Chile, Mexico

Offer summary

Qualifications:

Bachelor's degree or equivalent educational background., 6+ months of experience in SaaS or EdTech roles such as Sales Development or Renewals., Strong organizational skills and attention to detail., Proficiency in English, both written and verbal..

Key responsibilities:

  • Manage the end-to-end renewal process for approximately 500 accounts.
  • Support and scale quote generation workflows for schools and districts.
  • Collaborate with cross-functional teams to improve renewal processes and automation.
  • Communicate with customers to confirm details, resolve issues, and provide updates.

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HireBoost Human Resources, Staffing & Recruiting Scaleup https://thehireboost.com/
2 - 10 Employees
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Job description

This is a remote position.

This company is a leading U.S.based education technology provider that delivers engaging, standardsaligned instructional content to schools and districts. They are seeking a Renewal Specialist with strong organizational skills, experience managing a highvolume portfolio of accounts, and proven ability to streamline processes and improve automation. In this role, you will own the endtoend renewal process for approximately 500 school and small district accounts, optimize quote generation workflows, and collaborate with crossfunctional teams to drive retention and expansion opportunities.

Responsibilities:
  • Own book of business, owning the endtoend renewal process for a portfolio of school and small districts across approximately 500 accounts.
  • Own the renewal, expansion and risk mitigation experience for a defined set of accounts
  • Support and scale our quote generation process for schools and small districts
  • Help evaluate and implement tools that enhance automation and price estimation
  • Maintain accurate subscription, contact, and quote information in various record systems
  • Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
  • Complete assigned Gainsight tasks and surveys on time
  • Contribute ideas and feedback on how we can improve the customer renewal journey
  • Identify ways to increase efficiency and reduce churn
  • Help pilot improvement and share insights from your work to shape broader processes.
  • Support crossfunctional efforts to evolve renewal communications and documentation
  • Act as a key liaison between internal teams to ensure alignment

    • Requirements

      • Fluent in English, both written and verbal

      • 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development.

      • Strong attention to detail and ability to manage highvolume, deadlinedriven work

      • Experience owning a book of business or managing accountbased workflows preferred

      • Experience with Salesforce.com andor Gainsight preferred

      • Highly organized, processoriented, and eager to improve how things get done.

      • Excellent written and verbal communication skills

      • Comfortable working independently and collaborative



        • Benefits
          • Salary: $2000 $3000Monthly + Bonuses
          • Remote from Brazil, Argentina, Colombia, Mexico, Costa Rica, Chile, Panama


            • Salary:

              $2,000$3,000

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Account ManagementAutomated Information SystemsProcess ImprovementEngineering SupportForce.ComGainsight

Other Skills

  • Organizational Skills
  • Detail Oriented
  • Collaboration
  • Communication
Are you interested?

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