Renewal Manager
extra holidays - extra parental leave
Work set-up:
Full Remote
Experience:
Entry-level / graduate
Offer summary
Qualifications:
2-3 years of experience in a similar role or related function, such as inside sales or account management., Knowledge of renewal programs, loyalty strategies, and revenue growth techniques., Strong numerical and analytical skills., Organizational skills with attention to detail and ability to multitask in a fast-paced environment..Key responsibilities:
- Manage the renewal process to ensure customer retention and revenue growth.
- Coordinate with sales and customer success teams to maximize renewal opportunities.
- Handle administrative tasks related to renewals, including forecasting and negotiations.
- Analyze renewal data to develop retention strategies and identify upsell opportunities.
Job description
Who We Are; What We Do; Where We’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoTrelated devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!
Your Role
The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.
What You Will Accomplish
You will work with Sales and Customer Success to maximize revenue retention
You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities
Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase
Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission
Achieve exceed quarterly renewal targets
Drive ontime or early renewals
Analyze customer renewal data and current renewal agreements to determine retention strategy, identify upsell and crosssell opportunities, and identify “atrisk” renewal clients early in the cycle
Please note: Candidate must reside in Singapore for this role
What We’re Looking For
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
There are a couple must haves, but we will keep that list short:
23 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry
Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers
Strong numbers skills
Ability to multitask in a fastpaced environment is required
Organized, process oriented, and close attention to detail is required
Team Player that enjoys sharing credit for collaborative efforts
Salesforce or other CRM experience preferred
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE Values in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits:
The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and jobrelated factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
Compensation Range: MIN: $90,000 MID: $115,000 MAX: $140,000 Currency: SGD
Magnet is proud to offer benefits such as:
Generous time off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs