Enterprise Customer Success Manager US

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

3-5+ years of experience as a Customer Success or Account Manager for enterprise B2B software., Strong communication skills, both spoken and written., Experience with finance and accounting systems like SAP Concur, Oracle, or similar., Ability to analyze large data sets and make data-driven recommendations..

Key responsibilities:

  • Manage customer relationships from onboarding to renewal and expansion.
  • Conduct business reviews to communicate value and identify growth opportunities.
  • Oversee implementation milestones and ensure smooth transition from sales.
  • Partner with sales to identify opportunities for upselling and cross-selling.

AppZen logo
AppZen SME https://www.appzen.com/
201 - 500 Employees
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Job description

AppZen is the leader in autonomous spendtopay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make realtime decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including onethird of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Are you passionate about data and customers? Do you love building relationships, getting deep in products, driving adoption, and showcasing business value? We are looking for people who can drive the success of our fastgrowing list of Fortune 500 customers.

In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews.

If you are looking to make an immediate impact, this role may be for you!

About You:
  • You are a patient and caring person, highly organized and driven.
  • You are excited by AI and its ability to transform and improve how businesses run.
  • You thrive on helping customers achieve their desired outcomes from software investments.
  • You have strong spoken and written communication skills.
  • You are actionoriented; no task is too small or insignificant for you.
  • You value prioritization to guide your focus toward the highestimpact activities.
  • You have had direct exposure to finance andor accounting Accounts Payable, Travel and Expense, Accounting, etc.
  • You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc.
  • You’re scrappy and comfortable asking for help.
  • You’re deeply teamoriented and enjoy a fastpaced startup environment.

  • Your responsibilities will include:
  • Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).
  • Post golive, conducting cadence calls to monitor and assess program health, along with projectmanaging the adoption of newexisting features & functionality.
  • Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.
  • Partnering with sales to identify opportunities to increase customer value–resulting in upsellcrosssellexpansion.

  • Musthaves:
  • 35+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Humble and friendly personality with an open and honest communication style.
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
  • Exceptional presentation skills to engage DirectorVPClevel stakeholders.
  • Ability to understand our business applications quickly with little handson training.
  • Nicetohave: previous experience with project management, fraud, compliance, and EU privacy laws.
  • Nicetohave: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
  • We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    AnalyticsCustomer Success ManagementPresentation TrainingCustomer Relationship ManagementOracle CRMAccounts PayableSAP Concur (Travel And Invoice Software)FinanceFinanceNetsuiteRiverbed (Software)Business SoftwareComputer FraudPrivacy LawProject ManagementCustomer Success ManagementCompliance Management

    Other Skills

    • Action Oriented
    • Communication
    • Teamwork
    • Organizational Skills
    • Prioritization
    Are you interested?

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