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Customer Success Manager

extra holidays - extra parental leave - work from anywhere - fully flexible

Work set-up:

Full Remote

Contract:

Full time

Salary:

75 - 75K yearly

Work from:

Massachusetts (USA)

Offer summary

Qualifications:

Minimum of 2 years in Customer Success or a related client-facing role., At least 1 year of experience in the Life Sciences industry., Strong organizational and communication skills., Client-centric mindset with problem-solving abilities..

Key responsibilities:

Serve as the primary support and trusted advisor for clients using Veeva OpenData.
Provide training and best practice guidance on OpenData solutions.
Manage client escalations and act as the main point of contact.
Build and maintain long-term client relationships to ensure success.

Veeva Systems Computer Software / SaaS SME http://www.veeva.com

5001 - 10000 Employees

See all jobs

Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

As a Veeva OpenData Customer Success Manager (CSM), you will serve as the primary product expert and strategic partner for our clients, guiding them to maximize the value of their OpenData solution and achieve their business objectives. This role blends deep product knowledge with proactive customer success methodologies, focusing on ensuring clients consistently realize the full, measurable value of their OpenData investment and experience exceptional satisfaction and advocacy. The CSM acts as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the clients needs and product evolution internally.

What Youll Do
Serve as the trusted advisor and primary support for Veeva OpenData clients
Deliver training and education on OpenData subscription use and best practices
Be the voice of the customer, communicating feedback and strategic input to Product, Data, and Strategy teams
Own and manage client escalations, acting as the central point of contact for resolution
Proactively engage clients to understand business objectives and identify value realization opportunities
Cultivate strong, longterm client relationships built on trust and mutual success
Collaborate crossfunctionally with sales, support, product, and marketing teams to ensure client success

Requirements
2+ years in Customer Success or a relevant clientfacing role (e.g., Professional Services, Product Management, Consulting)
1+ year of experience in the Life Sciences industry
Exceptional organizational and communication skills
Clientcentric mindset with a focus on success and experience
Strong empathy, active listening, and problemsolving abilities
Ability to manage complex accounts and navigate enterprise organizations
Proactive, strategic, and outcomefocused approach to client engagement
Commitment to continuous learning and staying updated on industry trends and best practices

Nice to Have
Familiarity with G Suite
Familiarity with CRM andor MDM (Master Data Management) platforms

Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation
Base pay: $75,000 $195,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus andor stock bonus.

#LIRemoteUS#LIAssociate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .