Senior Facilities Support Manager

We are looking to add a Facilities Manager to our team!  

LOCATION: Remote 

REPORTS TO: Sr. Director of Growth and Integration 

PAY: $76,000 - $90,000/ annually Depending on Experience 

CORE RESPONSIBILITES:  

Work Order Management & Triage: 

• Manage, prioritize, and triage work orders submitted via Flowpath (CMMS). 

• Evaluate urgency and scope of requests and assign appropriately to external vendors or in-house maintenance tech. 

• Provide remote troubleshooting support to non-technical on-site staff to prevent unnecessary vendor dispatches. 

Vendor Relations & Procurement: 

• Source, vet, and onboard regional vendors across plumbing, electrical, HVAC, roofing, and general contracting disciplines. 

• Negotiate pricing, define scopes of work, and ensure compliance with company standards. 

• Maintain strong vendor relationships while enforcing accountability and consistent service across all markets. 

Facilities Inspections & Compliance: 

• Maintain awareness of health, safety, sanitation, and regulatory requirements for pet boarding and medical facilities. 

• Collaborate with field leadership and operations to ensure timely resolution of safety and compliance issues. 

Project Oversight (R&M and CapEx): 

• Oversee end-to-end execution of small- to mid-scale capital projects including renovations, remodels, HVAC upgrades, roof replacements, and plumbing overhauls. 

• Develop scopes, review architectural/engineering documents, secure vendor bids, and coordinate on-site execution with minimal disruption to pet care operations. 

• Manage budgets, schedules, and vendor deliverables with accountability for cost control and results. 

Cross-Functional Leadership: 

• Partner with operations, finance, integrations, and safety to align facilities strategy with company growth, client experience, and financial objectives. 

• Train and support center managers on facilities procedures, troubleshooting protocols, and equipment basics. 

REQUIREMENTS:  

Education & Experience 

• 5+ years in multi-site facilities management (preferably in veterinary, hospitality, retail, or pet care sectors) 

• Strong understanding of HVAC, electrical, plumbing, and construction trades 

• Experience managing vendor networks and project bids 

• Ability to work across cross-functional departments, communicate clearly, and problem-solve in real time 

• Proficient with work order platforms (e.g., Flowpath, ServiceChannel, FMX, Agilence) and Microsoft Excel/Google Sheets 

• Comfortable with light travel (10–20%) and supporting teams remotely across time zones 

• Bilingual or animal care experience a plus 

 Skills: 

• Calm under pressure and able to juggle priorities without losing sight of deadlines or safety 

• Strategic thinker who can spot patterns and improve processes at scale 

• Strong interpersonal skills with a knack for educating others, even on complex topics 

• Results-driven, highly accountable, and passionate about the quality of facility conditions for animals and team members  

PERKS: 

• Health, vision, dental, long & short-term disability, and Life insurance - 

• A Startup mentality company with stable funding 

• 401k match  

• Pet Care discounts  

• Flexible Time Off 

• Opportunity to grow your career with a network of like-minded professionals