Account Manager

Role

Were looking for an experienced account manager who will be the main point of contact for clients, responsible for managing client relationships and ensuring their satisfaction.

You will oversee and coordinate projects, collaborating with internal teams including creative, copy, and media buying.

This includes reporting directly to management, you will provide updates on project status and client feedback.

With your strong system-building skills, you will establish efficient processes to streamline project management.

Acting as a cross between an account manager and project manager, you will excel at client communication and project coordination, fostering effective collaboration between clients and internal teams.

This is a full-time role and the candidate will be expected to work within our office hours between 9am-6pm SGT, 5 days a week and adhering to Singapores public holiday schedule.

Responsibilities

As an Account Manager at WARP Digital, youll be at the heart of our client relationships, ensuring their goals are met while collaborating with our expert marketing team.

1. Client Relationship Management:
   
   • Act as the primary point of contact for your assigned clients, typically managing 4-6 accounts, depending on the scope and complexity of the projects.
   • Ensure clear and proactive communication, fostering trust and long-term partnerships.
   • Conduct regular check-ins and presentations to update clients on performance and align on strategy.
   • Build trust and foster long-term relationships by consistently delivering value.
2. Project Coordination:
   • Collaborate with creative, copywriting, and media buying teams to execute high-converting campaigns.
   • Track campaign performance metrics, identify opportunities for improvement, and ensure KPIs are met.
   • Coordinate deliverables and manage project timelines to keep campaigns on track.
3. Strategic Oversight:
   • Work with clients and internal teams to craft and refine strategies that drive measurable results.
   • Understand the nuances of Meta and Google advertising to effectively communicate campaign insights.
   • Advocate for your clients needs within WARP Digital, ensuring their goals remain a priority.
4. Process Development:
   • Build and refine systems to streamline workflows and improve efficiency.
   • Develop reporting structures that provide clear insights into campaign performance.

Requirements

We hold exceptionally high standards and are seeking individuals who share our commitment to excellence. The ideal candidate will demonstrate the following:

1. Experience & Expertise:

   • Minimum 2 years in account or project management, ideally within a lead generation or digital marketing agency.

   • Proven success in managing multiple clients, particularly in the education or related sectors.

   • Strong familiarity with Meta and Google advertising platforms.
     

2. Core Skills:

   • Exceptional organisational and communication skills.

   • Proficiency in building systems and workflows for process efficiency.

   • Ability to collaborate effectively with multidisciplinary teams.
     

3. Character & Mindset:

   • Passionate about achieving client success and delivering measurable results.

   • Thrives in a fast-paced, high-pressure environment.

   • Committed to long-term growth and professional development.
     

4. Cultural Fit:

   • Aligned with WARP Digitals mission to help education businesses achieve breakthrough growth.

   • Demonstrates a growth mindset and openness to constructive feedback.

   • Dedicated to building something extraordinary with the team.
     

Bonus Skills and Expertise

We value candidates with additional skills and experience that can bring unique strengths to the role and enhance our teams capabilities. While not mandatory, the following skills are highly regarded:

1. Creative Expertise:
   • Demonstrates the ability to critically evaluate campaign designs and provide actionable recommendations for improving creative elements, including visual assets and ad copy, to enhance campaign performance.

   • An eye for detail in branding consistency and user experience design.
     

2. Leadership & Team Management:
   • Proven track record of managing teams, fostering collaboration, and creating a culture of excellence.
   • Experience in developing and executing strategic plans, ensuring alignment across departments and projects.

   • Strong conflict resolution skills to handle challenges and align stakeholders

     effectively.
3. Direct Response Copywriting:
   • Understanding of persuasive copywriting principles to support campaign strategies, including creating compelling headlines, hooks, and calls-to-action.

   • Ability to critique and guide copywriting efforts to maximise conversions.
     

4. Media Buying for High-Ticket Services:
   • Experience in running and scaling media campaigns for premium-priced services and educational products, with a focus on achieving a high return on investment.
   • Knowledge of targeting strategies and audience segmentation to reach niche markets effectively.
5. Analytical Skills:

   • Ability to interpret complex campaign data and extract actionable insights

   • Familiarity with tools such as Google Analytics, Meta Business Suite, or similar platforms to assess and optimise performance.
6. Digital Marketing Skill Sets:
   • =Knowledge of TikTok and YouTube advertising, particularly in leveraging these platforms for lead generation.
   • Familiarity with email marketing strategies, including segmentation and automation.
   • SEO knowledge to identify opportunities for organic traffic growth and content optimisation.
7. Marketing Technology (MarTech) Expertise:
   • Hands-on experience with CRM tools, marketing automation platforms, and project management software.
   • Ability to integrate marketing tools for streamlined workflows and reporting.
8. Strategic Thinking:
   • A knack for identifying growth opportunities and crafting innovative solutions to maximise client success.
   • Experience in competitive analysis and understanding broader market trends.

Results

As an Account Manager at WARP Digital, your role will be pivotal in ensuring client success and driving measurable results. By bridging the gap between clients and internal teams, you will play a key part in the strategic planning and execution of high-performance campaigns. Success in this role will be defined by:

1. Client Satisfaction and Retention:

   • Build trust through proactive communication and consistent delivery of exceptional results.

   • Foster long-term partnerships by understanding client needs and ensuring their goals are met or exceeded.
     
     

2. Campaign Excellence:

   • Oversee the strategic planning and execution of campaigns, ensuring they meet and exceed performance targets.

   • Demonstrate a proven ability to align internal teams with client objectives, driving efficiency and results across all campaign touchpoints.
     
     

3. Effective Problem-Solving and Communication:

   • Anticipate challenges, solve problems proactively, and communicate solutions clearly to both clients and internal teams.

   • Use your deep understanding of Meta and Google advertising to interpret data and provide actionable insights that enhance campaign performance.
     
     

4. Professional Growth and Leadership:

   • Contribute to a positive, growth-oriented team culture by embodying WARP Digitals high standards and commitment to excellence.

   • Take ownership of your role by continually seeking opportunities for professional development and innovation.
     
     

5. Key Performance Indicators (KPIs):
   • Retention and growth of key agency accounts, ensuring a strong pipeline of recurring clients.
   • Achievement of campaign-specific KPIs, including lead generation, ROI, and revenue growth for clients.
   • Effective management of project timelines, deliverables, and team collaboration, ensuring smooth execution across campaigns.
6. Strengthening WARP Digitals Reputation:
   • Showcase WARP Digitals industry-leading expertise by consistently delivering outstanding results for our clients.
   • Act as a representative of the agencys mission to help education businesses achieve breakthrough growth, solidifying our position as a trusted partner in the sector.

Whats In It For You

At WARP Digital, youre joining a team that sets the standard for impactful copywriting in the education sector. Heres what you can expect:

Work with Industry Leaders

• Be part of a company that has managed over $3.3 million in advertising spend, generated 230,000+ qualified leads, and delivered $15 million+ in upfront revenue and $60 million+ in lifetime revenue.
• Collaborate with marketers and copywriters who have been crafting high-converting campaigns since 2016, earning a reputation for setting the bar in direct response marketing for education businesses.
• Learn from experts who have driven breakthrough results for over 100+ education businesses in Singapore and the region.

Growth Opportunities

• Access a premium library of copywriting-focused training materials worth over five figures, covering:
  • Advanced copywriting techniques for Meta and Google ads.
  • Offer structuring and crafting irresistible hooks.
  • Comprehensive templates, swipe files, and SOPs tailored for high-performing campaigns.
• Work directly with experienced mentors to hone your ability to craft copy that converts, delivering measurable results for high-profile education companies.
• Expand your expertise while building a portfolio that demonstrates your contributions to industry-leading campaigns.

Performance-Driven Rewards

• Earn competitive, performance-based compensation directly tied to the results your copy achieves.
• Celebrate your wins in a company that recognises the value of impactful copy in driving campaign success.

Positive Work Environment

• Join a supportive and collaborative culture that values innovation, creativity, and professional growth.
• Work alongside a team that prioritises feedback, celebrates learning, and fosters a growth-oriented mindset.

Make an Impact

• Play a pivotal role in helping education businesses thrive by crafting copy that resonates with audiences and drives action.