CRM Platform Manager – Senior

You will play a key part in ensuring the CRM becomes a central tool for decisionmaking and client management across teams

Key responsibilities:

• CRM Operations & Support

  • Receive and prioritise requests from business stakeholders (primarily Account Management and leadership)
  • Configure CRM elements and workflows
  • Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy
  • Provide user support, consult teams on CRM capabilities
  • Maintain documentation and internal knowledge base
    
    

  • Data Quality & Management

    • Monitor completeness and consistency of client records (segments, sources, products, activity, etc.)
    • Detect and eliminate duplicates or contradictory data
    • Suggest improvements to data structure and logic
      
      

    • Analytics & Insights

      • Build client segments and reports
      • Generate regular exports with interpretation for BizDev, Marketing, and Product teams
      • Identify trends, anomalies, and missed opportunities (e.g., underused segments, upsellcrosssell cases). Proactively highlight insights for decisionmaking
      • Set up and maintain dashboards in CRM and BI tools
      • Automate recurring reports (e.g., monthly KPIs, client churn, new client activity)

      • • Requirements:

          • Experience with HubSpot (setup, automation, user support) at least 1 year
          • Strong data literacy: report building, validation, filtering, interpretation
          • Experience working with BI tools (Tableau, Power BI, or similar)
          • Understanding of APIs and system integrations
          • Ability to translate business needs into technical requirements
          • Excellent communication skills and a serviceoriented mindset
          • Proactive, structured, and detailfocused approach

          • Our Benefits:

            • Fulltime remote work opportunities and flexible working hours
            • Private insurance
            • Additional 1 Day Off per calendar year
            • Sports program compensation
            • Comprehensive Mental Health Programme
            • Free online English lessons with a native speaker
            • Generous referral program
            • Training, internal workshops, and participation in international professional conferences and corporate events.

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