Offer summary

Qualifications:

Excellent English skills (C2 level) in both spoken and written form., Experience in customer success roles, managing multiple customer relationships., Familiarity with resume formats, ATS tools, and workflows., Tech-savvy with proficiency in CRMs, email, and chat platforms..

Key responsibilities:

Conduct resume review calls with clients to provide feedback.

Coordinate with writing and interviewing teams to ensure smooth client experience.

Manage all client communications across various platforms.

Assist new clients through onboarding and share best practices for success.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join us as a Customer Success Advisor today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Conduct resume review calls with clients to deliver personalized feedback and guidance

Communicate and coordinate with the writing and interviewing teams to ensure a smooth client experience

Manage all client communications, including updates, confirmations, and followups across email, phone, and messaging platforms

Respond promptly to inquiries from new client leads and guide them through the onboarding process

Deliver empathetic, solutionsfocused support while sharing best practices to maximize client success

What you need to succeed in this role:

Excellent English skills (C2 for both spoken and written)

Experience in customer success

Ability to manage multiple tasks and customer relationships simultaneously

Familiarity with resume formats and strong knowledge of ATS tools and workflows

Techsavvy and comfortable using tools like CRMs, email, and chat platforms

Proven ability to collaborate crossfunctionally, especially with writing and interviewing teams

Ability to work independently, manage time effectively, and stay organized

Mature and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

Opportunity to work fully remotely

Fixed schedule: 8AM–12PM EST, Monday–Friday

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Worklife balance

Responsive management interested in your growth and longlasting cooperation

Greenhouse conditions for selfdevelopment

Who we are:
SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.