Customer Success Advisor (Polish and English)

Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email. Bring your expertise, and let’s create success together!

Youd be working according to schedule, from Monday till Sunday (5 days a week) in 8hour shifts that start from 7 AM and finish at 7 PM.

About us: GetResponse is a SaaS company recognized for its industryleading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.

We’re global, remotefriendly, and multicultural, yet we share the same values.

Main tasks:

• responding to inquiries and educating our customers on our products by chat and email
• troubleshooting problems for customers
• coordinating solutions with IT and management
• helping customers build successful businesses
• handling onboarding calls with customers

• You may be the perfect fit if you:

  • have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, French, German or Russian would be an asset
  • have online marketing acumen and preferably some technical background
  • are open to new experiences and ready to acquire new information at a fast pace
  • have the ability to easily handle a number of interactions at the same time
  • have superior verbal and written communication skills and are ready to master your speedtyping skill
  • are an outgoing “people person” with an upbeat attitude
  • are ready for speaking with a customer over the phonevia Teams call

  • Salary range:

    5,500 6,000 PLN grossmonth on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work

    Extra perks include*:

    • home office set up a onetime bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
    • private medical care for employees and their family members
    • employee referral program up to 10 000 PLN for recommending a friend
    • corporate life insurance
    • employee pension program (PPE)
    • wellbeing and mental health culture mental health helpline, sport card etc.
    • modern equipment most of our teams work on MacBooks
    • English classes
    • internal initiatives like webinars, knowledge sharing sessions, and more

    • *Some benefits may be available for the talents hired under the contract of employment, only.

      Apply and enjoy our fully remote online recruitment process!

      1. Review stage: We’ll check your resuméCV to screen for various criteria and match your talents with opportunities.

      2. Oneway video interview: Well send you a link to the video interview to verify your level of English and technical acumen.

      3. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.

      4. Task: Show off your skills! Well ask you to complete a brief task. Well suit it to fit your skills and your calendar.

      5. Final interview: Tell us all about your experience, knowledge, and successes. Meet your future manager and see what’s in store for you.

      6. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!

      Michasia is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!