Offer summary

Qualifications:

5+ years of experience in Customer Success, Account Management, or similar roles in SaaS., Proven track record of managing and growing enterprise customer relationships with $100k+ ARR., Strong executive presence and excellent communication skills for engaging with senior stakeholders., Experience with complex product implementations and managing long customer lifecycles..

Key responsibilities:

Develop and execute success plans tailored to enterprise customers' business goals.

Lead onboarding, adoption, renewal, and expansion activities for assigned accounts.

Build and maintain relationships with customer stakeholders, including C-suite executives.

Collaborate with internal teams to address customer pain points and influence product development.

Job description

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. Its time to rethink ROI your return on incentives with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!

About the Role

We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth.

As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion. You’ll work crossfunctionally with Sales, Product, Support, and Professional Services to align on business outcomes and influence product development with realtime feedback. You’ll partner with senior and executivelevel stakeholders, utilizing structured planning to help them achieve longterm success.

This role is perfect for someone who is energized by complex problemsolving, executive engagement, and owning strategic accounts with high impact.

Responsibilities
Develop tailored success plans for Enterprise customers based on their business goals and use cases.
Lead onboarding, adoption, QBRs, renewals, and expansion efforts for your book of business.
Build and maintain strong relationships across customer stakeholders, including Csuite leaders.
Collaborate closely with internal teams to solve customer pain points and close product gaps.
Leverage data and insights to tell compelling value stories and manage risk proactively.
Influence internal processes and platform improvements through structured VOC feedback.
Identify growth opportunities and partner with Sales to expand the customer footprint.

Requirements
5+ years in Customer Success, Account Management, or a similar role in SaaS.
Proven experience owning and growing enterprise customer relationships ($100k+ ARR).
Strong executive presence, consultative communication skills, and business acumen.
Experience managing complex product implementations and long customer lifecycles.
Ability to operate independently, drive strategy, and thrive in ambiguity.
Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans).
Bonus: experience with RevOps, sales performance management, or compensation software.

Notice for Prospective Candidates
Only emails from @captivateiq.com should be trusted.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
Attempt to correspond with a candidate using a free webbased account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
Make an offer of employment without conducting multiple rounds of interviews facetoface using secure videoconferencing technology.
Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
Ask candidates to make a payment in order to be considered for a position.
Make early requests for candidates personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

Benefits
(USONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a onetime expense on your 1year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(USONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our companywide DEI goals as a space for developing and retaining diverse talent
CaptivateIQ participates in EVerify, webbased system that allows enrolled employers to confirm the eligibility of their employees to work in the United States