Customer Success Manager EMEA

Description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for an English and German speaking Customer Success Manger (CSM) to become an integral part of our Customer Success team. As a CSM, you will lead the customer through their journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with the customers and closely with our services, support, product, and sales teams.

Requirements

• 35 years of experience in customer success management role
• Excellent written and oral communication skills in both English and German.
• People oriented and high social skills.
• Technical orientation is a must.
• Independent learner with the ability to adapt and understand concepts with agility.
• Team Player, able to excel in a rapidly changing, hypergrowth, startup environment.
• Good presentation skills.

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  • Preferred requirements:
  • Knowledge of Salesforce administration or development.
  • Knowledge in QA or software validation.
  • Knowledge of the life science industry.
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