Japanese Customer Service Advisor (1 year Contract)

extra holidays - fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Anywhere, Asia

Offer summary

Qualifications:

At least 1 year of customer service experience, preferably in a fashion environment., Fluent in Japanese, with good English reading skills (TOEIC 700 or above)., Proficient in IT systems, including customer service tools and Windows packages., Knowledge of fashion and fashion brands..

Key responsibilities:

  • Respond to customer inquiries via email and telephone.
  • Provide information about products, services, and related topics.
  • Represent Farfetch to customers and partners in a professional manner.

Farfetch logo
Farfetch Online Marketplace and E-commerce Large http://www.farfetch.com
1001 - 5000 Employees
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Job description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
Were a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS
Were passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

THE ROLE
We are looking for a Customer Service Advisor (Japanese Speaker) Fixedterm contract, to work in a very and relaxed environment and be part of a wellmotivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOULL DO
  • Respond to Customer Inquiries through several channels (Email and Telephone);
  • Provide information with regards to products and services and other related inquiries;
  • Be the face of Farfetch to our customers and partners alike.

  • WHO YOU ARE
  • Experienced in customer service (>1 year), in a fashion environment;
  • Good English reading skills (TOEIC 700);
  • Fluent in Japanese (mandatory);
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Experience with written skills;
  • Experience with listening;
  • Knowledgeable of fashionfashion brands;
  • Exceed customers expectations.

  • REWARDS & BENEFITS
  • Generous Annual Leave entitlement
  • Flexible working environment and more!

  • EQUAL OPPORTUNITIES STATEMENT
  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
    •

    Required profile

    Experience

    Level of experience: Entry-level / graduate
    Industry :
    Online Marketplace and E-commerce
    Spoken language(s):
    Japanese
    Check out the description to know which languages are mandatory.

    Hard Skills

    Computer ScienceFashion KnowledgeOnline Communication

    Other Skills

    • Customer Service
    • Listening Skills
    • Teamwork
    Are you interested?

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