Spanish Speaking Fashion Customer Support Agent

Patrique Mercier Recruitment FR is looking for a Spanish Speaking Fashion Customer Support Agent to join our fantastic team. If you are passionate about fashion and love helping others, this role is perfect for you! You will be the first point of contact for Spanishspeaking customers, ensuring they have a seamless and satisfying shopping experience.

Responsibilities

• Provide enthusiastic and personalized support to Spanishspeaking customers through email, chat, and phone.
• Assist customers with product inquiries, order status, returns, and other servicerelated questions.
• Resolve customer issues and complaints with a focus on creating a positive experience.
• Keep accurate records of customer interactions in the CRM system.
• Collaborate with different departments to ensure that customers receive the best possible service.
• Stay wellinformed about the latest fashion trends and product offerings to provide credible assistance.
• Propose ideas for process improvements to enhance customer satisfaction.

• Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer support or service roles, especially in the fashion industry, is a plus.
  • A strong interest in fashion and a good understanding of current trends.
  • Excellent communication and active listening skills.
  • Ability to handle multiple customer inquiries while maintaining a high level of service.
  • Proficiency in using customer service software and CRM tools.
  • A friendly demeanor with a passion for providing outstanding customer care.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...