FBSB001 | Vendor Account Manager (Promotional ProductsBranded Merchandise)

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2–4 years of experience in account, project, or order management, specifically in promotional products or branded merchandise., At least 1+ year of experience working with branded merchandise workflows., Strong communication skills in English, both written and verbal., Highly organized with attention to detail and ability to work independently in a remote environment..

Key responsibilities:

  • Manage high-value client accounts and oversee order fulfillment processes.
  • Review, edit, and process orders on the platform, coordinating with vendors.
  • Communicate with clients via email or Slack to address inquiries and escalations.
  • Ensure timely execution of project milestones and contribute to process improvements.

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Catena Human Resources, Staffing & Recruiting SME https://www.pearltalent.com/
2 - 10 Employees
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Job description

Description

Role: Account ManagerOrder Fulfillment Manager

Work Arrangement: Fully Remote

Job Type: Independent Contractor, Fulltime

Work Schedule: TBD (US Timezone)

Location: Remote, open to candidates in LATAM

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. Theyre looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates weve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work With Us?

Were not just another recruiting firm we focus on placing candidates with exceptional US and EU founders who prioritize the longterm success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as communitydriven benefits like an annual retreat.

Role Overview:

Our partner is looking for a sharp, detailoriented Account ManagerOrder Fulfillment Manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You’ll own daytoday account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.

Responsibilities
  • Priority: Vendorside account management
  • Manage highvalue client accounts
  • Review, edit, and process orders placed on the platform
  • Route orders to appropriate vendors and oversee fulfillment workflows
  • Communicate with clients via emailSlack as needed
  • Handle escalations (e.g., delays, product issues) with internal support
  • Maintain accuracy across order details and documentation
  • Ensure timely execution of all project milestones
  • Contribute to continuous process improvement
  • Review project requests from clients and configure projectsquotes on the platform
    • Requirements

      • 2–4 years experience in accountprojectorder management for Promotional ProductsBranded Merchandise
      • Must have at least 1+ year of experience in branded merchandise or promotional product workflows
      • B2B account management
      • Strong communication skills in English (written & verbal)
      • Highly organized with sharp attention to detail
      • Comfortable working autonomously in a fastpaced remote setting
      • Prior experience in merchandise, supply chain, or production strongly preferred
      • Proficient in basic platformstools (Google Workspace, Slack, etc.)
      • US time zone availability required
        • Bonus:

          • Working knowledge of Adobe Photoshop andor Illustrator
            • Benefits

              • Remote Work: Fully remote work from anywhere
                  • Generous PTO: 10 days PTO per year, plus public holidays and sick leave
                  • Direct Mentorship: Grow through guidance from international industry experts
                  • Learning & Development: Ongoing access to resources for professional growth
                  • Global Networking: Work and connect with professionals around the world
                  • WorkLife Balance: Balanced schedules that support a healthy worklife balance

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Detail Oriented
  • Problem Solving

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