Strategic Account Director Account Manager, AMER

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

10+ years of experience in enterprise account management or strategic sales in B2B SaaS., Proven ability to manage large, matrixed client organizations across multiple stakeholders., Strong business acumen with experience developing strategic account plans and driving growth., Excellent communication and relationship-building skills, including at the executive level..

Key responsibilities:

  • Manage a portfolio of high-value strategic accounts to ensure retention and growth.
  • Identify and pursue expansion opportunities within client accounts.
  • Collaborate with cross-functional teams to deliver customer success and product engagement.
  • Build trusted advisor relationships with senior stakeholders and represent Talon.One at strategic touchpoints.

Talon.One logo
Talon.One SME https://www.talon.one/
51 - 200 Employees
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Job description

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprisegrade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s mostloved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

We are looking for a strategic and consultative Strategic Account Director Manager to join our Global Account Management Team in AMER. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of highvalue accounts.

ABOUT THE TEAM:

The Global Account Management team is a key driver of Talon.One’s international growth, focused exclusively on the retention and commercial expansion of our most strategic global enterprise customers. Led by our Director of Strategic Account Management, the team currently consists of three experienced Strategic Account Directors, each responsible for managing and growing a defined portfolio of toptier clients.

We act as internal champions for our clients, building deep, influential relationships with senior stakeholders and collaborating crossfunctionally with Customer Success, Sales, Product, and Engineering to deliver a seamless customer experience. Our mission is to ensure every strategic account maximizes the value of Talon.One’s platform—delivering measurable business results and building longlasting partnerships.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston. This role also requires travel, estimated at 25–40% of the time, to meet key clients inregion.

ONCE YOU ARE HERE YOU WILL:

  • Own a portfolio of select highvalue strategic accounts, developing longterm relationships and account plans to ensure product adoption, retention, and growth.
  • Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units).
  • Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
  • Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and Clevel stakeholders.
  • Lead crossfunctional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution.
  • Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value.
  • Maintain a deep understanding of Talon.One’s capabilities and, together with the postsales account team, align them to customer goals, KPIs, and technical architecture.
  • Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets.
  • Represent Talon.One in strategic account touchpoints, product demos, and clientspecific events and workshops.
    • WHAT WE NEED YOU TO BRING TO THE TABLE:

      • 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
      • Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies.
      • Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, crosssell, renewal).
      • Strong business acumen, with the ability to navigate customer organizations, influence decisionmaking, and build executivelevel relationships.
      • Proven ability to lead crossfunctional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability.
      • Background in ecommerce or B2C marketing tech is a plus.
      • Entrepreneurial mindset: strategic thinker with a handson, problemsolving attitude.
      • Excellent communication and presentation skills both written and verbal.
      • Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.
        • WHATS IN IT FOR YOU:
          • $1,200 annual learning budget and full LinkedIn Learning access
          • Manage your own time off with our flexible PTO policy
          • $350 home office setup budget, a $50 monthly home office allowance
          • Freedom to work from abroad for up to 90 days worldwide!
          • WeWork OnDemand access for flexible workspace solutions
          • Mental health support with nilo.health
          • Choose from toptier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
          • Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
          • We provide 100% companypaid Life Insurance, ShortTerm, and LongTerm Disability coverage
            • The estimated total compensation for this role is $260,000 $340,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

              WHY YOU SHOULD WORK FOR US:

              • The right attitude: modern methods and a diverse, creative workspace with an open and international culture
              • Everyone for the product: Together we create a flexible, highly scalable product with stateoftheart technologies. We can only succeed if everyone works as a team
              • Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
              • A great environment: Flexible and familyfriendly environment, bright and easily accessible offices, modern software and hardware
              • High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
                • Do you want this job?

                  We’d love to hear from you! Apply directly via the form below.

                  Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

                  Find out more about our Candidate Privacy Policy.

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Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Business Acumen
  • Entrepreneurship
  • Problem Solving
  • Teamwork
  • Communication

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