Cruise Line - Customer Service

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Anywhere

Offer summary

Qualifications:

Excellent communication skills and a friendly demeanor., Previous customer service experience is preferred., Ability to handle inbound and outbound calls efficiently., Basic computer literacy and remote work setup are required..

Key responsibilities:

  • Assist customers with booking inquiries via inbound calls.
  • Make outbound calls for status updates and clarifications.
  • Transfer calls to appropriate support departments or account representatives.
  • Provide excellent customer service in a remote work environment.

S & E Group LLC logo
S & E Group LLC
11 - 50 Employees
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Job description

This is a remote position.

Customer Service Calls:
• Inbound calls for assistance with bookings from client’s customers and client’s
travel agent partners.
• Possible outbound calls to client-designated internal support departments,
client’s customers and/or client’s travel agent partners for status and clarification
purposes.
• Transferring of inbound calls or outbound calls to other client-designated
internal support departments or client account representatives.


Salary:

Contact S & E Group

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
Are you interested?

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