Swedish Speaking Customer Support for Banking

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with fantastic career opportunities. We are currently looking for a Swedish Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who are passionate about providing superior customer service and assisting Swedishspeaking clients with their banking needs.

Responsibilities

• Provide exceptional customer support to Swedishspeaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transactions, and product information.
• Effectively resolve customer complaints and issues to ensure a smooth banking experience.
• Maintain accurate records of customer interactions and ensure timely followup on any outstanding issues.
• Collaborate with internal teams to address complex customer inquiries and improve service delivery.
• Educate clients on banking procedures, new offerings, and digital banking solutions.
• Gather customer feedback to help drive continuous improvement initiatives within the bank.

• Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Previous experience in customer support, preferably in the banking or financial services industry.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Detailoriented with excellent organizational abilities.
  • Proficient in customer support software and Microsoft Office applications.
  • A proactive and problemsolving attitude when addressing customer issues.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • 2 Extra Salaries Per Year Fully Paid Training
    • Fully Paid Relocation Package ( flight, transfer and hotel )
    • Free Greek Lessons, discounts and other perks