Spanish Speaking Customer Support for Banking

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional service to Spanishspeaking clients in the banking industry.

Responsibilities

• Provide highquality customer support to Spanishspeaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product information.
• Handle customer complaints and ensure proper resolution to enhance client satisfaction.
• Accurately document customer interactions and manage records effectively.
• Collaborate with banking operations teams to ensure seamless service delivery.
• Educate customers about banking procedures, policies, and new offerings to support informed banking decisions.
• Collect feedback from clients to facilitate continuous improvement in service delivery.

• Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer support, particularly within the banking or financial services sector.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Detailoriented and capable of managing multiple tasks in a fastpaced environment.
  • Proficient in CRM software and Microsoft Office applications.
  • Strong problemsolving skills and ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends when necessary.

  • Benefits

    • Private Health Insurance
    • Training & Development
    • Performance Bonus
    • 2 Extra Salaries Per Year Fully Paid Training
    • Fully Paid Relocation Package ( flight, transfer and hotel )
    • Free Greek Lessons, discounts and other perks