Offer summary

Qualifications:

Fluent in English and Spanish, both verbal and written., Strong customer service background and administrative experience., Excellent organizational skills and professional phone manner., Proficiency with Microsoft 365, Google Calendar, and WhatsApp; experience with Hubspot CRM is a plus..

Key responsibilities:

Handle voice-based customer support in English and Spanish.

Manage administrative tasks and support duties.

Process customer inquiries and provide resolutions.

Schedule meetings, log interactions, and follow up on tasks.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule:

20 hours/week - Potential for increased hours after 3 month period
Aligned with North American business hours

Client Time zone: Vancouver (PST)

Responsibilities:

Handle voice-based customer support in both English and Spanish
Manage administrative tasks and executive support duties
Process customer inquiries and provide resolution
Perform general administrative functions
Reach out to customers to:Schedule meetings with the project manager and Collect necessary information to start the project
Log customer interactions in the CRM system and Capture new leads in the CRM system
Contact leads to schedule meetings to discuss their projects (no sales involved)
Create actionable tasks based on Word documents
Follow up on tasks to ensure progress and identify any blockers
Prepare and share summaries including:Current project status,Next steps,Challenges,Areas that need support to move forward

Requirements

Fluent in English and Spanish (verbal and written)
Strong customer service background
Administrative experience
Professional phone manner
Excellent organizational skills
Strong multitasking abilities
Experience with Microsoft 365, Google calendar and WhatsApp
Experience with Hubspot CRM is a plus but not required.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_23778_JOB

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