Job description

Full-Time · Remote (U.S. Eastern Time Hours)

We’re looking for a Customer Success Specialist to be the driving force behind exceptional client experiences—from onboarding to renewal.

In this full-time, fully remote role, you’ll serve as the primary point of contact for clients, ensuring every deliverable is executed smoothly, on schedule, and with maximum impact. You’ll coordinate logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and engaged.

If you're a confident communicator, love building relationships, and thrive in fast-paced creative environments, this role is for you.

What You’ll Do

Lead structured client onboarding through kickoff calls and milestone planning
Manage project timelines, deliverable coordination, and approval workflows
Use automation tools (e.g. Zapier or Make) to streamline operations and reduce manual tasks
Serve as a proactive communicator, keeping clients informed and engaged throughout
Track and interpret performance metrics to help clients understand impact and guide improvements
Identify and resolve any delivery issues to maintain smooth operations
Support renewal conversations by consistently delivering value and a standout experience

What You Bring

3+ years of experience in customer success, client services, or account management—ideally in media, SaaS, or tech-enabled services
Hands-on expertise with automation tools like Zapier or Make
Strong verbal and written communication skills, including experience leading Zoom calls
High comfort level with project management, CRMs, and digital collaboration tools
A calm, detail-oriented, and proactive mindset
Bonus: Knowledge of B2B content marketing or media workflows