Offer summary

Qualifications:

Higher or incomplete higher education, preferably from technical universities., Experience in operations management or B2B technical support (2nd line)., Proficiency in English and Russian at Upper Intermediate level or higher., Basic knowledge of web architecture and programming fundamentals..

Key responsibilities:

Handle technical support requests related to transactions and payment methods.

Implement and customize payment solutions on client websites.

Troubleshoot issues with transactions and payment systems.

Coordinate with related departments and analyze payment problems.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced QA Engineer. We need an accomplished professional who shares our culture and values.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

Experience as an Operations Manager, B2B technical support (2nd line)
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience in Fintech, Payments industry
Understanding how the Payment System works
Knowledge about transactions flow
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Required profile