Home Warranty Services - Customer Service

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Anywhere

Offer summary

Qualifications:

Excellent communication skills and customer service experience., Ability to handle inbound calls and verify customer identity., Basic understanding of home warranty services and plans., High school diploma or equivalent required..

Key responsibilities:

  • Respond to inbound customer calls regarding warranty claims and inquiries.
  • Assist customers with service requests, referrals, and maintenance scheduling.
  • Research and resolve customer complaints and clarify billing questions.
  • Coordinate between customers and service providers through calls and scheduling.

S & E Group LLC logo
S & E Group LLC
11 - 50 Employees
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Job description

This is a remote position.

Customer Calls: 

Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement
  • to initiate a claim 
  • to request a service contractor 
  • to make a referral and/or maintenance request 
Verifying of caller's identity before communicating account related information 
Responding to general inquires 
Describing the services, plans, and requirements
Accepting and processing requests for information materials 
Researching and resolving customer complaints 
Performing callbacks as a result of complaint resolution 
Billing clarification questions 
Transferring calls to Home Warranty Services customer service department when required 
Claim status questions and inquires 
Three way conferencing and scheduling between customers and service providers
  


Salary:

Contact S & E Group

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Complaint ResolutionBilling InquiriesClaims And Litigation Management

Other Skills

  • Customer Service
  • Research
  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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