Offer summary

Qualifications:

Basic technical skills related to cloud computing and Azure., Eagerness to learn and develop in technical support roles., Good communication skills for customer interaction., Ability to work independently in a remote environment..

Key responsibilities:

Handle support tickets from clients, analyzing and resolving issues.

Collaborate with DevOps teams to escalate complex problems.

Assist in managing tasks like SSL renewals and license management.

Learn and perform tasks independently in a flexible, remote setting.

Job description

Customer Care / Technical Support Intern (Cloud & Azure)

Location: Zwolle

Type: Internship (Full-time or part-time)

Duration: 3–7 months (flexible)

Start Date: 1st September

Are you eager to jumpstart your career in Cloud engineering, technical support, and Azure? Looking for a place where learning meets hands-on experience? At Intercept, we’re offering an exciting opportunity to gain real-world experience in cloud infrastructure, automation, and customer success while adding real value from day one.

Join our team as a Customer Care / Technical Support Intern and become part of an energetic community of cloud professionals while learning directly from Azure-certified experts. This internship is an ideal starting point for someone with a foundational technical skillset and ready to build extra technical knowledge!

We're looking for someone who can absorb part of our ticket workload, collaborate closely with DevOps teams, and who knows - Maybe grow into a future engineer?

About Intercept:

At Intercept, we empower software-driven organizations to operate faster, more efficiently, and securely in the Azure Cloud. We are recognized by Microsoft and our customers for our deep expertise and strong culture. We call ourselves Interceptors, and we work like a team of superheroes, supporting each other and our clients with passion, innovation, and flexibility.

What You'll Be Doing:

As an intern on our Customer Care Team, you’ll be guided by experienced professionals and work alongside them to:

Act as the first point of contact for incoming support tickets, analyzing, prioritizing, and attempting resolution where possible.
Handle tickets from start to finish when appropriate, and escalate complex issues to our DevOps teams while keeping customers informed.
Take over the handling of specific tickets from the DevOps team to free up their workload, contributing to faster resolutions and happier customers.
Work on ticket-based challenges that add value for our clients, such as SSL certificate renewals, license management, and access control.
Learn to work autonomously and independently in a remote-first & flexible company where self-direction and ownership are essential.

Required profile