Norwegian Speaking End User Support Specialist

Patrique Mercier Recruitment FR is excited to announce a vacancy for a Norwegian Speaking End User Support Specialist. This position is tailored for driven professionals who are enthusiastic about technology and committed to providing excellent support services. As a Norwegian Speaking End User Support Specialist, you will play a crucial role in assisting Norwegianspeaking clients by resolving their technical concerns and ensuring a positive user experience.

Responsibilities

• Provide topnotch support to end users in Norwegian through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
• Guide users on effectively utilizing different applications and systems.
• Maintain accurate records of support interactions and resolutions using a ticketing system.
• Collaborate with technical teams to escalate intricate issues and propose improvements to support processes.
• Ensure followup with users to confirm that their issues are resolved and that they are satisfied with the support received.
• Stay updated with new technologies and updates to continuously improve service delivery.

• Requirements

  • Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.
  • Previous experience in end user support or a customer service role is highly desirable.
  • Strong analytical and problemsolving skills to address technical challenges.
  • Excellent customer service skills and a desire to help others.
  • Familiarity with support ticketing systems and remote support tools is beneficial.
  • Able to manage multiple priorities and work independently in a fastpaced environment.
  • A passion for technology and a willingness to learn and grow.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...