IT Support Engineer | Permanent WFH | 4-Day Workweek | Night Shift at Safari Micro

IT Support Engineer (Permanent WFH | 4-day Work Week | Night Shift)

Location: Remote – Philippines
Shift: 9:00 PM – 9:00 AM PH Time | 4-day Compressed Work Week (The working days and rest days may vary per week. This means that candidates must be open to working during weekends.)

About Us

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

You’ll report directly to our VP of Technical Services, supporting diverse client environments while gaining valuable exposure to Microsoft, networking, and enterprise IT systems — all on a permanent night shift with mentorship and growth.

Why You'll Love This Role

✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance

🌙 Fixed Night Shift: 9 PM–9 AM PH time, 4 days/week (rest days may rotate)

🚀 Career Growth: Hands-on experience across Microsoft 365, Azure, firewalls, backups, and more

📚 Certifications Paid For: Plus paid training to deepen cloud, security, or network skills.

🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people

What You'll Be Doing

• Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
• Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
• Assist with Azure, Intune, AVD, backups, and endpoint management
• Collaborate with senior U.S. engineers to escalate and learn advanced cases
• Champion new tech solutions to continuously improve client IT environments
• Manage and prioritize multiple projects in a deadline-driven environment

Who We're Looking For:

Required:

• 4+ years in IT support (MSP or enterprise IT strongly preferred)
• Solid English communication and a strong customer-first mindset
• Experience with Windows 10/11, Microsoft 365, Azure, remote support tools
• Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting
• Self-motivated, dependable, and documentation-driven
• Takes ownership, responds promptly, and communicates with clarity and honesty

Nice-to-Have:

• Certifications (Microsoft, Cisco, Fortinet, etc.)
• Experience with backup tools like Veeam or Datto
• Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

🏦Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + hands-on training aligned to your career goals

🧠 Mentorship from a Microsoft MVP: Work with Jeremy Wallace, one of Microsoft’s most recognized experts in endpoint management and cloud tech

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.