IT Support Engineer | Permanent WFH | 4-Day Workweek | Night Shift at Safari Micro

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum 4 years of experience in IT support, preferably in MSP or enterprise environments., Proficiency in Windows 10/11, Microsoft 365, and Azure cloud services., Strong understanding of networking fundamentals such as DNS, DHCP, VPN, and firewall troubleshooting., Excellent communication skills in English and a customer-first approach..

Key responsibilities:

  • Provide hands-on support via phone or email for Microsoft and network environments.
  • Troubleshoot server, network, and application issues, including Cisco, Sophos, and Fortinet systems.
  • Assist with Azure, Intune, AVD, backups, and endpoint management tasks.
  • Collaborate with senior engineers to escalate complex issues and improve client IT environments.

Safari Micro logo
Safari Micro http://www.safarimicro.com
51 - 200 Employees
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Job description

IT Support Engineer (Permanent WFH | 4-day Work Week | Night Shift)

Location: Remote – Philippines
Shift: 9:00 PM – 9:00 AM PH Time | 4-day Compressed Work Week (The working days and rest days may vary per week. This means that candidates must be open to working during weekends.)

About Us

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.

You’ll report directly to our VP of Technical Services, supporting diverse client environments while gaining valuable exposure to Microsoft, networking, and enterprise IT systems — all on a permanent night shift with mentorship and growth.

Why You'll Love This Role

✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance

🌙 Fixed Night Shift: 9 PM–9 AM PH time, 4 days/week (rest days may rotate)

🚀 Career Growth: Hands-on experience across Microsoft 365, Azure, firewalls, backups, and more

📚 Certifications Paid For: Plus paid training to deepen cloud, security, or network skills.

🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people

What You'll Be Doing

  • Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
  • Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
  • Assist with Azure, Intune, AVD, backups, and endpoint management
  • Collaborate with senior U.S. engineers to escalate and learn advanced cases
  • Champion new tech solutions to continuously improve client IT environments
  • Manage and prioritize multiple projects in a deadline-driven environment

Who We're Looking For:

Required:

  • 4+ years in IT support (MSP or enterprise IT strongly preferred)
  • Solid English communication and a strong customer-first mindset
  • Experience with Windows 10/11, Microsoft 365, Azure, remote support tools
  • Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting
  • Self-motivated, dependable, and documentation-driven
  • Takes ownership, responds promptly, and communicates with clarity and honesty

Nice-to-Have:

  • Certifications (Microsoft, Cisco, Fortinet, etc.)
  • Experience with backup tools like Veeam or Datto
  • Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS

Compensation & Benefits

💵 Competitive pay, based on your experience and technical depth

🖥️ Brand new WFH gear: Laptop, monitor, headset

Mandatory government benefits + 13th month pay

🏥HMO (w/1 dependent)

🏖️ 15 days of PTO/year + Birthday Leave

🎓 Paid certifications + hands-on training aligned to your career goals

🧠 Mentorship from a Microsoft MVP: Work with Jeremy Wallace, one of Microsoft’s most recognized experts in endpoint management and cloud tech

🎁Year-end performance bonus

To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Customer Service
  • Reliability
  • Self-Motivation

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