Spanish Speaking End User Support Specialist

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Spanish Speaking End User Support Specialist. This role is perfect for motivated individuals who are passionate about helping others and excel in a fastpaced technological environment. As a Spanish Speaking End User Support Specialist, you will provide dedicated support to Spanishspeaking clients, resolving their technical issues and ensuring an optimal user experience.

Responsibilities

• Deliver highquality support to end users in Spanish through multiple communication channels, including phone, email, and chat.
• Identify and troubleshoot technical problems associated with software, hardware, and network systems.
• Educate and guide users on effectively using various applications and tools.
• Document support interactions and resolutions accurately in the ticketing system.
• Collaborate with technical teams for the escalation of complex issues and contribute suggestions for service improvement.
• Follow up with users to ensure their issues have been resolved satisfactorily.
• Keep abreast of the latest technologies and updates to enhance support delivery.

• Requirements

  • Fluency in Spanish and English is required, with strong verbal and written communication skills.
  • Prior experience in an end user support role or a customer service position is preferred.
  • Effective troubleshooting abilities with a keen attention to detail.
  • Outstanding customer service skills and a proactive attitude.
  • Knowledge of support ticketing systems and remote assistance tools is an advantage.
  • Ability to prioritize tasks and work independently in a dynamic work environment.
  • A genuine interest in technology and a commitment to professional development.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...