Campaign Deployment Specialist (Project Based)

extra holidays
Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

At least 1 year of experience with Salesforce Marketing Cloud or similar platforms., Familiarity with Data Extensions, Content Builder, Journey Builder, and Automation Studio., Strong project management and stakeholder communication skills., Attention to detail and experience in quality assurance for CRM campaigns..

Key responsibilities:

  • Deploy CRM campaigns across multiple channels including email, app, and SMS.
  • Set up and localize automations, journeys, and messages within Salesforce Marketing Cloud.
  • Monitor campaign execution, perform quality assurance, and troubleshoot issues.
  • Report on project progress and ensure timely, high-quality campaign deployment.

HelloConnect logo
HelloConnect Human Resources, Staffing & Recruiting SME https://www.helloconnect.org
501 - 1000 Employees
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Job description

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As a Campaign Deployment Specialist, you will support the CRM Campaign Management Expert Team, based at our headquarters in Berlin, Germany. You will be responsible for deploying CRM campaigns across multiple countries and brands, ensuring their successful execution with a strong focus on quality and timely delivery.

2. Responsibilities and duties

  • Deploying CRM campaigns, which involve audience segmentation, creating messages for various channels (email, app, SMS, etc.), and setting up journeys.
  • Setting up and localizing automations, journeys, messages, and data extensions within the Salesforce Marketing Cloud (SFMC).
  • Reviewing and testing to ensure campaign setups function as expected (quality assurance).
  • Monitoring campaign send-outs and flagging any issues to the CRM Campaign Management Expert Team.
  • Adhering to a defined quality assurance process and ensuring campaigns are deployed on time.
  • Regularly reporting project progress to the CRM Campaign Management Expert Team and other stakeholders within the company.
  • This role requires attention to detail, strong organizational skills, and the ability to manage multiple tasks to ensure the smooth and successful deployment of CRM campaigns.

3. Skills and preferred qualifications

  • Preferably with at least 1 year of experience with Salesforce Marketing Cloud or similar email platforms, with familiarity in working with Data Extensions, Content Builder, Journey Builder, and Automation Studio.
  • Experience in setting up cross-channel journeys in SFMC (email, app, SMS), with other channels is being a plus.
  • Strong project management skills, with the ability to plan, execute, and oversee projects from inception to completion, ensuring successful and timely delivery.
  • Excellent stakeholder management abilities, ensuring clear communication, alignment of expectations, and effective collaboration across teams and departments.
  • Familiarity with AMPscript is a plus, but not required. AMP Script knowledge is a plus.
  • Experience in quality assurance for CRM campaigns, with excellent attention to detail.
  • A basic understanding of SQL is a plus.
  • Ability to manage multiple projects and prioritise tasks according to deadlines.
  • Strong communication and writing skills in English.

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Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Quality Assurance
  • Collaboration
  • Communication
  • Organizational Skills
  • Detail Oriented

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