Director, Front Line Control Officer - HR

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Key responsibilities for the role:

• Serve as the dedicated subject matter expert for assigned Front Line Units with a core focus on the Human Resources department.
• Act as the primary point of contact for risk and compliance related matters
• Lead the FLU and designees through and manage the risk & control self-assessment process.  The Director will analyze results, identify control weaknesses/gaps, and suggest actions to mitigate risk and will liaise directly with ORM on effective challenges.
• Lead and assist FLUs with the development and maintenance of primary and secondary risk metrics to monitor the risk profile of the respective FLU(s); Prepare, test, and distribute risk metric reporting on at least a quarterly basis.
• Lead and assist business units with the identification, analysis and future mitigation of risk issues and events that may have resulted in a gap in process.
• Encourage first line self-identification of control gaps.  Partner with 2LOD to develop action plans to resolve the control gaps.
• Monitor new activity (also known as new products and/or services) initiatives and provide appropriate review, assessment, and challenge.
• Develop, maintain, and refresh internal risk management procedures, policies, and processes.
• Manage assigned business unit(s)/lines of business(es) 3PRM, ISRA activities as required.
• Develop and submit risk updates and reminders for assigned business unit(s)/lines of business(es).
• Responsible for regulatory exam preparation/coordination for the assigned FLU(s).
• Collaborate with FLUs, FLCOs and 2LOD/3LOD partners across the organization to promote a controls-oriented culture.
• Able to work on multiple projects/initiatives concurrently (e.g., committees, projects, risk reporting) to be able to understand the team’s strategic objectives and decision making for execution.
• Understand human capital risks, employment laws and regulations, supervisory expectations, and industry trends for large financial institutions, as it relates to compliance and risk management.
• Direct and manage ad-hoc projects and/or initiatives.
• Drive and champion heightened standards initiatives as it relates to Human Resources.

Key skills/experience qualifications for the role:

Education

• Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required.

Experience

• At least 5 years of experience in risk management, operational risk, or internal audit within the banking or financial services industry.

• At least 8 years of experience in financial institutions and/or Human Resources.

• Prior experience with Human Resources highly desired.

Skills

• Must work well independently and in a team environment.

• Broad knowledge of compliance and operational risk, regulatory expectations, and bank best practices.

• Understanding of risk management frameworks and processes, including identification, assessment, and mitigation of risks.

• Ability to design, implement, and assess internal controls to manage risks effectively.

• Ability to analyze complex issues, identify root causes of risks, and recommend appropriate solutions.

• Ability to influence senior stakeholders and build effective working relationships across business units and lines of defense.

• Ability to manage change and effectively influence and consistently build strong lasting working relationships with stakeholders across all levels.

• Excellent analytical, organizational, communication, and project management skills.

• Strong commitment to quality and continuous improvement.

• Proficiency in risk management software and data analysis tools Comfortable with emerging technology

• Advanced Microsoft Office skills; Excel especially

• Working knowledge of How2Work, Salesforce, ServiceNow, and Logic Manager

This role has a hybrid work schedule and can be based in our Waterbury, Southington, and Stamford.

The estimated base salary range for this position is $130,000 USD to $160,000 USD.  Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.