Offer summary

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field., Proficiency in Linux and AIX commands and scripting languages like Bash, Shell, and Python., Strong experience with SQL queries across databases such as DB2, MySQL, and SQL Server., Good knowledge of C# programming and basic Microsoft Office skills..

Key responsibilities:

Provide remote technical support and troubleshoot software issues.

Analyze system logs and data discrepancies to identify root causes.

Collaborate with development teams using Jira to resolve database-related problems.

Automate tasks and maintain system performance to ensure efficient data transfers.

Job description

This is a remote position.

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.

Your responsibilities would include:

Working remotely to identify software issues.
Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.

Requirements

BS degree in Information Technology, Computer Science, or a relevant field
Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)
Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
Strong knowledge and experience using C#
Basic Microsoft Office skills.
Experience with Point-of-Sale systems is a plus.
Understanding of environmental variables.
Knowledge of XML.
Scripting in Bash and Shell are desired.
Python experience is a plus
Power Automate and power BI knowledge is a plus
Excellent verbal and written English communication skills.

4 PM - 1 AM schedule