Offer summary

Qualifications:

Proven experience in customer success, account management, or a similar role within the technology or property management industry., Strong understanding of SaaS models and cloud-based solutions., Exceptional interpersonal and communication skills, capable of working with diverse clients and internal teams., Experience with CRM software, preferably Salesforce, and familiarity with property management processes..

Key responsibilities:

Develop and maintain strong relationships with clients to understand their needs and objectives.

Guide new clients through onboarding and implementation of Property Vista solutions.

Provide ongoing support, training, and monitor client satisfaction and retention.

Act as a liaison between clients and internal teams to advocate for client needs and coordinate efforts.

Job description

As a Customer Success Manager at Property Vista, you will be instrumental in ensuring the satisfaction and loyalty of our clients by fostering relationships, guiding them through our software solutions, and ensuring they achieve their business objectives with our platform.

Join a dynamic team at a leading property management software company that offers opportunities for personal and professional growth. Enjoy a collaborative work environment that values innovation and customer-centric solutions. Benefit from competitive compensation, comprehensive benefits, and flexible work arrangements.

Develop and maintain strong relationships with a portfolio of clients, understanding their needs and business objectives.
Guide new clients through the initial implementation and integration of Property Vista solutions, ensuring a smooth and successful adoption process.
Provide ongoing support and training to clients, helping them maximize the use of our platform.
Monitor client accounts regularly to ensure satisfaction and retention, and to identify opportunities for growth and improvement.
Act as a liaison between clients and internal teams, including sales, support, and development, to advocate for client needs and coordinate efforts to meet those needs.
Prepare and deliver regular reports on account status, challenges, and opportunities to internal stakeholders.

Proven experience in customer success, account management, or a similar role within the technology or property management industry.
Strong understanding of software as a service (SaaS) models and cloud-based solutions.
Exceptional interpersonal and communication skills, capable of working with diverse clients and internal teams.
Ability to analyze data, understand trends, and propose actions based on insights.
Strong problem-solving skills and the ability to manage multiple projects and responsibilities simultaneously.

Experience with CRM software and tools, preferably Salesforce.
Familiarity with property management processes and challenges.
Ability to conduct training sessions and presentations effectively in both one-on-one settings and larger group environments.
Fluency in additional languages could be advantageous in managing diverse clientele.

Required profile