Offer summary

Qualifications:

1-2 years of experience in customer success, business development, or client-facing roles in B2B tech/services., Strong communication skills in English and Spanish, both oral and written., Experience with CRM tools like HubSpot, Jira, or Salesforce., Strategic thinking with a customer-first mindset and ability to influence at multiple levels..

Key responsibilities:

Manage post-sales relationships and act as a strategic partner for clients.

Lead account planning, quarterly reviews, and contract renewals.

Coordinate with delivery teams to ensure client satisfaction and successful onboarding.

Identify expansion opportunities through upselling and cross-selling.

Job description

🌟 Customer Success Manager

📍 Remote – Latin America | 🕘 Full-time

Tekton is looking for a Customer Success Manager (CSM) to lead the post-sales relationship with our clients. You’ll become their trusted advisor, drive satisfaction and retention, and lead account growth through upselling and cross-selling opportunities.

This is a strategic, client-facing role with a strong commercial component — ideal for someone who thrives in a dynamic tech environment, understands delivery processes, and knows how to build long-term, value-driven relationships.

🚀 What you’ll do

Own the post-sales relationship for a portfolio of clients in the US market.
Act as a strategic partner, deeply understanding your clients' business, goals, and challenges.
Build and execute Account Plans to ensure retention and identify expansion opportunities.
Lead QBRs (Quarterly Business Reviews) to align goals and demonstrate value.
Manage contract renewals and drive upsell / cross-sell initiatives.
Coordinate with Delivery teams to ensure high-quality execution and client satisfaction.
Lead the onboarding process for new clients to ensure smooth implementation.
Maintain detailed client records and pipeline updates in CRM tools (HubSpot).
Capture customer insights to inform Go-to-Market strategy and improve internal processes.
Collaborate with Marketing and Delivery to generate Customer Success Stories.
Stay up-to-date on industry trends and tech innovations relevant to your clients.

🧠 You might be a fit if you have…

1–2 years of experience in customer success, business development, project management, or client-facing roles in B2B tech/services.
Experience creating proposals and leading commercial negotiations.
Strategic thinking and strong business acumen.
A customer-first mindset and the ability to influence at multiple levels.
Excellent communication and interpersonal skills.
High level of English and Spanish (oral and written).
Experience with tools like HubSpot, Jira, Salesforce, or other CRM/project platforms.
(Nice to have) Knowledge of Agile, DevOps, AI, data analytics, or digital transformation.

📈 Key metrics you’ll impact

Net Revenue Retention (NRR)
Customer Satisfaction (NPS)
Revenue from renewals and expansion
Contract renewal rate (%)

🌎 Why Tekton?

We’re a strategy, design, and technology company building digital products that improve lives. With 360+ products delivered across 200+ clients in 15+ industries, we know that real impact starts with people.
At Tekton, we:

Put people first — always
Build lasting relationships with trust, empathy, and feedback
Work in a flat, collaborative structure with no egos
Take our work seriously, but approach life with joy
Learn fast, adapt, and grow beyond any single role or project

✅ What we offer

100% remote work (LATAM time zones)
Flexible hours and a collaborative culture
Growth opportunities in a regional company with global clients
A people-first culture where your voice matters
Base compensation starting at USD 2,000/month
Performance-based commissions tied to both individual and team goals

📩 Ready to join?

If you’re passionate about customer success and want to grow in a role where strategy, technology, and relationships intersect — we’d love to hear from you!

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