Sales Development Representative at SMDigital

Sales Development Representative - Arvios

Position Overview

We are seeking a results-driven and relationship-focused Sales Development Representative to support the launch of Arvios' marketing initiatives. This role involves qualifying prospects for our premium staff augmentation services, educating potential clients about the benefits of our embedded partnership model, and setting high-quality discovery calls for our CEO. You'll be the first voice prospects hear from Arvios, representing our commitment to relationship-first business development.

Primary Responsibilities

Lead Qualification & Assessment

• Conduct professional phone calls to prospects who complete our "Staffing Challenge Assessment."
• Use our systematic scoring framework to qualify leads for 3-person minimum team commitments
• Assess prospect infrastructure readiness, including SOPs, training capabilities, and decision-making authority
• Verify budget allocation and timeline for staffing solutions
• Document detailed qualification notes in our Kartra CRM system

Consultative Education & Value Communication

• Educate prospects on WHY Arvios delivers superior results compared to traditional BPO providers
• Articulate HOW our embedded partnership model reduces costs and improves operational efficiency
• Address common objections about outsourcing, quality, and communication concerns
• Position our risk reversal offer (3-month zero-risk trial) as a competitive advantage
• Build rapport and trust through professional, consultative conversations

Discovery Call Coordination

• Schedule high-quality discovery calls with our CEO for qualified prospects only
• Provide comprehensive prospect briefings, including pain points, infrastructure assessment, and qualification scores
• Coordinate across time zones and business schedules using our automated systems
• Send confirmation materials and prepare prospects for productive discovery conversations
• Maintain calendar accuracy and handle rescheduling as needed

Pipeline Management & Reporting

• Maintain detailed prospect tracking with all qualification attempts in Kartra CRM
• Update lead scores, qualification status, and comprehensive conversation notes
• Track qualification metrics and conversion rates through our dashboard
• Generate weekly pipeline reports showing qualified prospects and discovery call bookings
• Ensure data accuracy and completeness for sales forecasting

Target Goals

• Phase 1: Handle 50-75 monthly prospects from initial marketing launch (July-September) (2 per day)
• Phase 2: Scale to 100+ monthly prospects as marketing channels expand (October-December)
• Phase 3: Optimize qualification process for 125+ monthly prospect volume (2026)

Initial Target Metrics:

• Daily Qualification Calls: 8-12 prospect conversations
• Weekly Qualified Leads: 15-20 prospects advancing to discovery calls
• Monthly Discovery Bookings: 25-30 qualified prospects scheduled with the CEO
• Qualification-to-Discovery Rate: 70-80% of qualified prospects book discovery calls

Required Qualifications

Communication & Sales Skills

• Excellent verbal and written English communication with professional phone presence
• Proven ability to conduct consultative conversations and handle objections professionally
• Experience building rapport quickly and representing premium service offerings
• Strong listening skills to identify prospect pain points and infrastructure challenges
• Confidence in discussing initial staffing investment and business ROI

Industry Experience

• BPO/Staffing Industry Experience Strongly Preferred - understanding of outsourcing challenges and benefits
• Previous experience in B2B lead qualification, inside sales, or customer service
• Familiarity with call center operations, customer service challenges, or staff augmentation
• Understanding of business operations and staffing pain points
• Experience overcoming objections related to outsourcing or offshore services

Technical Proficiency

• Experience with CRM systems (Kartra experience preferred but not required)
• Comfortable with lead scoring systems and qualification frameworks
• Proficiency with Zoom, email management, and calendar coordination
• Strong internet research skills and database management
• Ability to learn and utilize sales automation tools effectively

Personal Qualities

• High persistence and resilience in qualifying challenging prospects
• Strong organizational skills with attention to detail in CRM documentation
• Empathy for business owners dealing with staffing challenges and operational inefficiencies
• Self-motivated with the ability to work independently in a remote environment
• Professional demeanor when representing Arvios' premium positioning

Preferred Qualifications

• Personal experience with offshore team management or remote workforce coordination
• Previous experience selling staff augmentation, BPO services, or business process solutions
• Familiarity with healthcare compliance, financial services, or legal industry operations
• Understanding of small business challenges with hiring, training, and employee retention
• Experience with consultative selling vs. transactional qualification approaches
• Remote work experience with demonstrated self-management capabilities

Compensation & Work Arrangement

• Schedule: Full-time, Monday-Friday (EST business hours to align with prospect availability)
• Work Type: Remote position (100% work from home)
• Compensation: Competitive base salary commensurate with BPO industry experience
• Performance Incentives: Bonus structure based on qualified discovery call bookings and closed deal contributions
• Benefits: Comprehensive benefits package including Arvios Cares program participation

Growth Opportunities

• Rapid Career Development: Potential advancement to Account Executive role as the sales team expands
• Strategic Input: Opportunity to shape qualification processes and sales methodology as Arvios scales
• Industry Expertise: Deep training in the staff augmentation industry and premium service positioning
• Leadership Pipeline: Access to the Arvios Leadership Development Academy for high performers
• Cross-Training: Exposure to operations, client success, and business development functions

Application Requirements

Please submit:

• Resume highlighting relevant BPO/staffing industry and B2B sales experience
• Cover Letter explaining your interest in the staff augmentation industry and consultative selling approach
• Example of Professional Communication demonstrating your phone or email communication style (can be anonymized)
• Brief Response: Describe how you would handle a prospect who says, "We're concerned about accent and communication quality with offshore agents."

Company Culture

This role supports Arvios' mission to provide dedicated teammates who understand American culture, are poised to stay long-term as part of a high-performing team, and are thrilled to be making a meaningful impact every day through our embedded partnership model. We value relationship-first business development, long-term client success, and professional excellence in all interactions. You'll be joining a fast-growing, passionate team working to revolutionize how mid-market companies think about staff augmentation.

There’s zero toxic environment here, and it’s a wonderful place to work!

Our culture emphasizes family-style relationships over transactional interactions, proactive communication as a core value, and “Make it Count” as our driving principle. You'll work directly with our CEO and leadership team in a collaborative environment where your contributions directly impact company growth and client success.

We believe that the best solutions come from understanding our prospects' challenges deeply and positioning Arvios as a strategic partner, not just a service provider. If you're passionate about consultative selling and helping businesses solve their most challenging staffing problems, and you’re looking for a career - and not just a job - we want to hear from you.