Offer summary

Qualifications:

Bachelor’s Degree in IT or related field., At least 5 years of IT experience., Experience with Operational Technology (ICS, SCADA, DCS, IoTs)., Knowledge of hardware and software implementation, integration, and procurement..

Key responsibilities:

Install and support computer and telephone equipment.

Handle incidents and technical queries remotely or on-site.

Manage requests, problems, changes, and incidents following ITIL processes.

Monitor performance indicators and communicate with users.

Job description

Our client is a leading global water, energy, power and waste management company operating across the region. A very well respected multinational organization with an excellent reputation.

We are looking for an IT Coordinator to be based in Eastern Province, KSA.

JOB PURPOSE

This role will be for Help Desk and Support and ensures the installation and operation guarantee of computer and/or telephone equipment (hardware and software) related to the workstation.
At the request of users, he/she provides maintenance (remotely or on site) of this equipment and handles incidents.
Assist with any technical queries that come from contractors.

JOB RESPONSIBILITIES

Organizes the initial installation of computer and/or telephone equipment (applications, microphone equipment, telephone and peritelephony equipment)
Handles remote incidents on microphones/chromebook/tablet, networks, messaging or telephony or driver the service providers in charge of doing it
Control the conformity of the equipment with the repositories
Help to take control of the installed equipment and software
Ensure the proper respect and the good use of the processes of the ITIL repository: Management of requests, Problem,
Change Management, and Incident management
Ensure on a daily basis that catalog requests, incidents and changes on the customer perimeter are processed on time,
in collaboration with all the service centers
Manage the proper implementation of action plans in the event of crises within its scope
Ensure that the request management tool is in phase with the definition, the deadlines (SLA/OLA) and the quality
requirements appearing in the service catalog
Monitor regular performance indicators on the customer perimeter
Analyze suggestions, complaints and reminders
Manage user-oriented communication processes
Map the user journey (from analysis of the need for the provision of the service)

SKILLS

Main Skills

Be able to deal with incidents, requests or changes relating to the windows and chromebook environment
Be able to deal with incidents, requests or changes relating to the Office suite and Google
Be able to deal with incidents, requests or changes relating to problems authentication techniques
Being able to identify network bottlenecks
Being able to deal with incidents, requests or changes relating to computer terminals
Being able to deal with incidents, requests or changes relating to business and functional applications
Record, qualify, process, escalate or resolve incidents, requests or changes
Knowledge of best practices in outsourcing, outsourcing of IT support, third party maintenance, provision of telecommunications links, system hosting centers IT, provision of application services, etc.

Behavioral Skills

Management Contractual management (yes/no wisely), sense of service, listening and responding in line with customer requests
Ability to define, monitor, report on and improve relevant indicators
Uti reads logic and methodology for solving difficult problems and proposes effective solutions; is able to identify hidden problems
Ability to transmit information, disseminate a message in a clear and understandable way (team and manager) wisely
Ability to plan its activities and those of its teams

ESSENTIAL REQUIREMENTS

Bachelor’s Degree in IT or any related field
Open to Saudi Nationals male and female
Should have at least 5 years’ experience in IT
Must have experience in Operational Technology (ICS, SCADA, DCS, IoTs...)
Experience in specification and help procurement with the supply of all hardware needed (computers, screens, phones, network, use of microwave system for receiving data)
Experience in software implementation and integration (CMMS, Hazmat, Salesforce, B365, safety, laboratory management, weighbridge, etc)
Able to join Immediately

COMPENSATION & BENEFITS