Offer summary

Qualifications:

High school diploma or equivalent., At least 1 year of customer service experience., Proficient in computer skills., Excellent communication and interpersonal skills..

Key responsibilities:

Answer customer inquiries via multiple channels.

Resolve complaints and provide solutions.

Process orders and maintain customer records.

Build and maintain positive customer relationships.

Job description

About Us:

AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

All candidates under consideration must be located within the Eastern or Central Time Zones (EST or CST).

About the Customer Service Representative Position:

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Customer Service Representative Responsibilities:

Maintain a professional and friendly attitude towards customers at all times
Communicate with customers through various mediums, including in-person, phone, and web
Build relationships with customers to ensure their satisfaction
Provide prompt responses to customer inquiries and complaints, assisting to solve issues
Maintain records of customer interactions, including sales, comments, and complaints
Process orders and forms as needed
Keep up to date on company offerings to ensure clients get the best products

Customer Service Representative Requirements: