Admin Assistant

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

An exciting opportunity has arisen to join Sedgwick’s Asia team.  Working across the full spectrum of activities covered by the team, a curious, probing mind will be key to those considering applying. Although some knowledge of the key themes of our work is welcome, at Sedgwick, we believe that attitude is everything, and we’ll be looking for someone who can join the team, grow and learn organically (and where necessary through funded qualifications) and support the team, and the business, in meeting their objectives.

You’ll work with many internal stakeholders, including senior leaders and operational colleagues. 

The main duties of this role will be:

• Provide full secretarial and administrative support to the Adjusters which includes typing, amending and issuing of documentation on operations system;
• Preparation of billing invoice for approval;
• Create, save and maintaining electronic correspondences to ensure claims are up to date during the lifecycle of the claim;
• Record and update all data and timesheets ensuring data accuracy in the processing of all claims;
• Assist Adjusters to follow up with clients with email chasers/ phone calls;
• Assist with incoming call queries, provide relevant basis assistance, update the Adjusters and escalate more complex/ technical queries for Adjusters to respond;
• Review outstanding fees list and issue follow up correspondence for Adjusters;
• Prepare and update monthly bordereau for clients;
• Adhere to legal requirements, industry regulations and customer quality standards set by the company;
• Any other related duties as assigned.

You will have/will be:

• Good interpersonal and communication skills, both written and verbal, with the ability to be detailed and interpret and analyse information and data quickly and accurately;
• Conscientious, self-motivated, and hard working to achieve required results, as well as flexible and adaptable;
• Strong time management skills;
• Has the ability to build effective relationships;
• Minimum GCE “N” or “O” level;
• At least 3 years working experience in similar capacity;
• PC literate, including Microsoft Office products.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be subject to country specific pre-employment screening.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.