Offer summary

Qualifications:

Fluent in Swedish at a native level, Advanced proficiency in English, Strong communication and problem-solving skills, Tech-savvy with computer knowledge.

Key responsibilities:

Communicate with customers via chat and phone

Answer customer inquiries and how-to questions

Troubleshoot customer issues effectively

Create a positive customer experience that adds value.

Job description

Are you fluent Swedish speaker with a passion for fashion?

Are you willing to work as a Swedish Customer Support Representative for Zalando, a leading European online retailer of shoes, clothes and beauty products, which connects customers and brands in 25 countries?

What you will do:

Communicating through chat & phone with customers
Answering how-to questions
Troubleshooting customers' issues
Create amazing experience that customers value

Requirements

The role of a Swedish Customer Support Representative requires:

Native level of Swedish
Advanced level of English
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
EU Passport holder

Benefits

What you'll gain:

Monthly salary 1300€
Monthly Performance Bonus
14 salaries per year
Complete relocation support (flight ticket to Greece, 2-week accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Full-time job (5 working days per week, 8-hour shifts)
The best commissions in the market
The possibility of learning with the best team
Excellent career opportunity in a multinational industry leader

Required profile