Senior Customer Service Agent

This position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services.

Job Responsibilities:

• Ability to handle multitasking of customer service, chat, email, and data entry.
• Attend to customer needs using support tools and resources to provide an appropriate solution.
• Maintain a basic knowledge of the customer's products and/or services.
• Document details of customer interaction in the system.
• Performs other duties and responsibilities as assigned by management.

Job Requirements

• 2 years of proven experience as Customer Service Agent.
• Proficiency in both written and spoken English.
• Strong organizational skills and attention to detail.
• Enthusiasm and passion to provide great service for our customers.
• Ability to work under pressure.
  
• High self-motivated team player.