Work Arrangement: Remote
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
The company is a healthcare leading provider of on-demand telehealth solutions designed to support medical spas and wellness clinics across the U.S. The company is commited to bridge the gap between providers and patients, enabling fast, secure, and high-quality care from the comfort of any location.With a focus on compliance, patient safety, and techology, the company specializes in virtual Good Faith Exams (GFEs), video consultations, prescription issuance, and medication delivery offering a streamlined, compliant, and efficient telemedicine experience.
As a Support Manager, you will lead and scale the support operations department while serving as the primary escalation point for complex technical, clinical, and operational issues. You will be responsible for mentoring a growing team of support specialists, owning the support infrastructure (including Zendesk and knowledge base systems), and ensuring smooth day-to-day operations across all support verticals. This is a hands-on leadership role that demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration.
Requirements
Benefits
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