Offer summary

Qualifications:

Experience in a Customer Success Manager or customer-facing SaaS role, preferably in EdTech., Proven ability to manage 200-400 accounts simultaneously., Familiarity with tools like Gainsight and Salesforce for automation and scaling., Understanding of K-12 school and district needs is a plus..

Key responsabilities:

Manage a broad portfolio of schools and smaller districts using digital-first workflows.

Deliver proactive value and automate customer lifecycle processes.

Refine onboarding, renewal, and expansion processes for efficiency.

Innovate tech-driven workflows to maximize the impact of student wellness solutions.

Job description

Small & Mid-Market Customer Success Manager – Future Opportunities
Location: Remote – United States
Type: Expression of Interest

About Securly
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.

Our high-impact, high-scale approach processes over 1.1 billion web requests and 54TB of data every day, placing us at the forefront of both educational impact and technical scale.

About the Role
We are seeking forward-thinking Customer Success Managers experienced in supporting high volumes of EdTech customers—typically over 300 accounts. As a Small & Mid-Market CSM, you’ll manage a broad portfolio of schools and smaller districts by leveraging scalable, digital-first workflows, automation, and proactive engagement strategies.

This is a tech-touch-heavy role focused on efficiency, proactive value delivery, and customer lifecycle automation.

Who You Are

EdTech Experienced: Demonstrated success in a CSM or customer-facing SaaS role, ideally within EdTech
High-Volume Operator: Experience managing 200–400 accounts simultaneously
Digitally Efficient: Comfortable using tools like Gainsight, Salesforce, and customer marketing platforms to automate and scale
Process-Driven: Excels at refining onboarding, renewal, and expansion processes
K-12 Knowledgeable (Preferred): Understanding of school/district needs and cycles is a plus

Why Join Securly

Own a scalable, digital-first book of business with national reach
Help hundreds of schools maximise the value of student wellness solutions
Innovate new ways to deliver impact at scale using tech-driven workflows
Join a collaborative, high-performance team in a remote-first company

Our Benefits

Competitive compensation with a robust salary structure and performance incentives
Comprehensive health, dental, and vision insurance, plus a 401(k) match
12 weeks of fully-paid leave for new parents
Unlimited time off, summer half-days, and paid year-end holiday break
$1,000 annual stipend for professional development
Remote-first culture that promotes flexibility and balance

How to Apply
Submit your CV and a brief summary of your experience supporting large account volumes in EdTech or SaaS. You’ll be considered for future openings as they become available. #LI-REMOTE

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