Customer Success Manager

Customer Success Manager

The Role:

Amega Group is seeking an experienced International Customer Success Manager to lead and drive our global expansion in the forex brokerage industry. The ideal candidate will have a strong background in client management, with a proven track record in identifying and securing new growth opportunities.

Main Activities and Responsibilities:

• Act as the primary point of contact for clients, ensuring a seamless customer experience.

• Assist with client onboarding, including KYC verification and account setup.

• Provide guidance on platform features, tools, and market updates without offering financial advice.

• Handle client inquiries via phone and email, ensuring exceptional service and support.

• Collaborate with internal teams (Compliance, Support, and Marketing) to enhance the client journey.

• Ensure all interactions comply with regulatory requirements.

Requirements:

• Proven experience in customer success within the forex brokerage industry

• Strong understanding of forex trading, market dynamics, and regulations

• Excellent strategic thinking, leadership, and negotiation skills

• Ability to drive growth initiatives and establish strong business relationships

• Strong communication and interpersonal abilities.

What we offer:

• 21 vacation days per year + public holidays

📍 Please note: This is a remote position. The role is not based in any physical office location.