Customer Success Manager

Job Title:

Customer Success Manager

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/.

Role Overview:

The Customer Success Manager at Trellix will be a results-driven, self-starter with a consultative sales nature who can truly enable the growth of their sales career in the hottest market sector – security software. You will manage a geographically designated book of commercial business and will be responsible for revenue delivery. You will be responsible for managing contract renewals and upsell opportunities with existing customers. Your role will involve providing tailored security solutions to meet customer needs and ensuring high levels of customer satisfaction. You will closely collaborate with internal sales teams and technical support teams to facilitate a smooth contract renewal process.

About the Role:

• You will be fully responsible for the renewal business in an assigned territory.

• Drive meaningful customer conversations and engagements to achieve positive business outcomes.

• Programmatic and structured approach to quoting and closing renewal opportunities.

• Understand policies and processes to better improve time to deal with closure.

• Partner with Sales and channel partners to do deal reviews and work on renewal opportunities.

• Participate in regular forecasting calls and devise plans to overachieve targets.

• Identify risks of renewals and work with account teams and cross-functional groups to perform risk mitigation or escalate as needed.

• Product Knowledge – Through constant learning and solutions enablement training, always increase your understanding of Trellix's full product and services suite of offerings. 

• Sales Team Support - continuously share information with team and manager, works with other departments including channel, follow company policies and values, and can balance short and long-term goals 

About You:

• Your background includes 1-2+ years of technology sales experience, product, or business development.  Security Software industry experience is an absolute plus

• Your passion for identifying and selling additional sales opportunities is evident per your proven record of accomplishment of success (consistently achieve/overachieve quota)

• Your disciplined time management, account management and territory management skills, as well as excellent verbal, and written communication skills, all contribute toward your success.

• You are energized by creating new business opportunities

• Must be self-motivated, persistent and be able to drive for success to deliver above sales goals.

• Strong presentation skills both internally and externally

• Ability to learn quickly and think analytically

• Native, Fluent in English with excellent written and verbal communication skills

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.