Offer summary

Qualifications:

Minimum of 3 years' experience in a remote help desk or service desk role., Strong communication and phone skills are essential., General knowledge of end-user IT support practices is required., Familiarity with the Service Now ticketing system is necessary..

Key responsabilities:

Provide first-level technical support to end-users, ensuring high levels of customer satisfaction.

Resolve technical issues related to hardware, software, and network connectivity.

Utilize the Service Now ticketing system to track and manage support requests.

Communicate effectively with users to understand and address their IT needs.

Job description

We are seeking a skilled Remote Service Desk/Help Desk Analyst to join our team. This remote position requires availability during Pacific Time Zone hours, with a start time of 7am or 8am, Monday through Friday. The ideal candidate will have prior help desk experience, excellent communication and phone skills, and a general knowledge of end-user IT support practices. Familiarity with the Service Now ticketing system and a high level of first-level call resolution are essential.

**Availability:** Must be available to work on Pacific Time Zone. Monday through Friday. Start time 7am or 8am. Requested Start: ASAP (subject to drug and background checks)

Duration: 6 months+

Key Responsibilities:
- Provide first-level technical support to end-users, ensuring high levels of customer satisfaction.
- Resolve technical issues related to hardware, software, and network connectivity.
- Utilize the Service Now ticketing system to track and manage support requests.
- Communicate effectively with users to understand and address their IT needs.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain accurate documentation of support activities and resolutions.

Qualifications:
- A minimum of 3 years' experience in a REMOTE help desk or service desk role.
- Strong communication and phone skills.
- General knowledge of end-user IT support practices.
- Familiarity with the Service Now ticketing system.
- Ability to achieve a high level of first-level call resolution.

About Us:
F2OnSite, based in Plano Texas, operates across the United States and Canada in more than 17,000 zip codes. We provide top-tier IT Services 'Boots on the Ground' onsite support for our customers. For more information visit [www.f2onsite.com](http://www.f2onsite.com).

Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status..

Required profile