Offer summary

Qualifications:

Fluency in Czech and English, Strong technical aptitude, Problem-solving skills, Prior experience in technical support beneficial, Ability to learn new technologies quickly.

Key responsabilities:

Provide technical support via multiple channels

Troubleshoot and resolve product-related issues efficiently

Coordinate with engineering for complex problem resolution

Maintain accurate records in the CRM system

Assist in onboarding and training new team members

Job description

Discover an exciting career opportunity with Patrique Mercier Recruitment JP as a Czech Technical Support Specialist for a leading Big Tech company, all while experiencing the vibrant lifestyle of Greece! This role comes with a fully paid relocation package, ensuring that your transition to this stunning Mediterranean country is both seamless and rewarding. In this position, you'll provide technical assistance to Czech-speaking customers, addressing a wide range of inquiries about cutting-edge technology products and services. You'll develop your technical skills and problem-solving abilities in a collaborative team environment. If you're passionate about technology and customer support, this is the ideal opportunity for you!

Responsibilities

Provide high-quality technical support to Czech-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to the company's products and services efficiently.
Coordinate with engineering teams to escalate and resolve more complex technical problems.
Maintain accurate records of customer interactions and technical issues in the CRM system.
Partake in ongoing training to enhance product knowledge and improve support skills.
Offer suggestions to improve internal processes and enhance customer satisfaction.
Assist in the onboarding and training of new team members as needed.

Requirements